Senior Maintenance Operations Manager, Amazon Air

Are you ready to lead the transformation of aircraft maintenance operations through Generative AI and emerging technology

Join Amazon AIRs Network Control Center Maintenance Operations team (MXO) and shape the future of how a global fleet is maintained optimized and scaled.

Amazon AIR is seeking a Manager Aircraft Maintenance Operations to drive operational excellence at the intersection of aviation expertise AI/ML innovation and data-driven this role you wont just manage maintenance operations youll architect the next generation of tools processes and best practices that keep Amazons air network moving safely and efficiently. The Maintenance Operations team (MXO) is rapidly evolving incorporating GenAI-powered analytics real-time fleet health monitoring and intelligent automation to move from reactive maintenance to predictive insight-driven operations.

This is a rare opportunity to lead not just use AI-enabled transformation in aviation maintenance at global scale.

This role supports Amazon Airs 24/7 Network Control Center. Flexibility to work rotating shifts including nights weekends and holidays may be required as business needs evolve.

Key job responsibilities
- Oversee daily maintenance operations workflow ensuring effective communication and coordination between maintenance providers and network operations
- Manage real-time operational decisions regarding maintenance events aircraft swaps and recovery scenarios to minimize network disruption and maintain schedule integrity
- Develop and drive real-time fleet health monitoring strategies and technical readiness assessments for the Amazon Air global fleet
- Drive implementation of AI/ML technologies to enhance operational maintenance strategies leveraging GenAI tools to synthesize data and surface actionable insights
- Serve as primary contact for maintenance-related communications developing protocols to manage service impacts and customer experience
- Create data-driven strategies to maximize maintenance On-Time Performance
- Develop and document lessons learned to continually improve maintenance operations across the network
- Champion adoption of approved AI solutions within daily workflows evaluating emerging tools leading pilot efforts and providing feedback that shapes continuous process improvement

A day in the life
As a Aircraft Maintenance Manager youll review fleet health dashboards lead operational calls briefing stakeholders on aircraft status and recovery plans and make real-time decisions during AOG events to protect network integrity. Youll coordinate with carrier Maintenance Control teams and external providers analyze maintenance trends using AI-enabled tools to drive proactive strategies and document lessons learned. Throughout the day youre the senior voice translating complex technical situations into clear guidance operating at the intersection of aviation expertise and emerging technology.

- Bachelors degree
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 5 years Airline military or equivalent experience with 14CFR 121 operations in line maintenance maintenance control heavy maintenance or equivalent
- FAA Part 65 Airframe and Powerplant certificate or equivalent.
- Experience with data analytics and technology implementation in aviation

- Experience using data and metrics to drive actionable insights at scale
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- 5 years of driving process improvements experience
- Background in aircraft maintenance control and line maintenance operations
- Understanding of machine learning fundamentals and their potential in maintenance forecasting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at KY Erlanger - 115400.00 - 160000.00 USD annually