Senior IT Support Specialist

Column Technical Services

Job Location:

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a motivated and skilled Senior IT Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago this role you will collaborate with a fast-paced team of support professionals to deliver IT services to employees at the Chicago headquarters and seven remote subsidiary locations. Were looking for a team player with strong technical expertise excellent problem-solving skills and a commitment to exceptional end-user support. If this sounds like you we encourage you to apply and start the conversation!

**Applicants mustreside in or near the Chicagoland area to work onsite in the office.**

Key Responsibilities

Resolve technical issues involving desktops laptops conference room systems email onboarding requests and VPN connectivity.
Maintain support and upgrade existing hardware and software environments.
Install configure and tailor new hardware and software solutions to meet user and business needs.
Diagnose and resolve desktop communication and configuration issues; perform root cause analysis on recurring problems and implement preventative solutions.
Investigate and troubleshoot complex hardware and software issues ensuring prompt and effective resolution.
Support end users with advanced software functionality and resolve escalated issues from the helpdesk.
Provide phone and email assistance for inquiries escalated by the Helpdesk team.
Act as a point of escalation for technical issues delivering hands-on troubleshooting when required.
Partner with other IT teams to address complex challenges and contribute to cross-functional initiatives.
Participate in an on-call rotation to support critical incidents outside of standard business hours.
Maintain detailed documentation of incidents solutions and troubleshooting procedures.
Work with vendors and third-party providers to resolve advanced product-related issues.
Ensure proper setup configuration and ongoing maintenance of IT systems and equipment across corporate and remote locations.
Stay current on emerging technologies and industry best practices to enhance team effectiveness.
Oversee and track IT asset inventory including hardware and software licenses ensuring compliance with company policies.
Assist in developing and refining IT policies procedures and standards.
Communicate clearly and effectively with end users team members and stakeholders to ensure timely resolution of issues.
Collaborate with IT leadership to support the development and execution of IT strategies and policies.
Participate in or lead bridge calls for urgent or high-priority incidents when needed.

Qualifications

35 years of hands-on experience in IT support desktop support or a similar technical support role
Associate degree or equivalent combination of education and experience
Strong experience supporting Windows 10/11 in an enterprise environment
Proficiency with Microsoft 365 including user support configuration and troubleshooting
Experience with Active Directory including user account management permissions and access control
Demonstrated ability to troubleshoot and resolve issues related to:
- Desktops and laptops
- VPN connectivity
- Email systems
- Printers and conference room technologies
Solid understanding of hardware diagnostics repair and deployment
Experience using ITSM / ticketing tools (e.g. Freshservice ServiceNow or similar)
Ability to support both on-site and remote users in a hybrid work environment
Strong problem-solving and analytical skills with the ability to perform root cause analysis
Excellent communication and customer service skills with the ability to support users at all levels of the organization
Comfortable working in a fast-paced environment managing multiple priorities
Willingness to participate in an on-call rotation
Experience supporting executive-level users

Nice to Have

Experience supporting Citrix or other VDI environments
Basic knowledge of networking concepts including connectivity troubleshooting and cabling
Exposure to ITIL or IT service management frameworks
Familiarity with IT asset management and lifecycle tracking
Experience working with vendors and third-party support teams
Experience contributing to IT documentation policies or process improvements

Required Experience:

Senior IC

Column Technical Services is seeking a motivated and skilled Senior IT Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago this role you will collaborate with a fast-paced team of support professionals to deliver IT services to employees...