IT Support & Systems Specialist

IT Support & Systems Specialist

Full-Time Opportunity

Based in Poughkeepsie New York
Travel Throughout Dutchess and Orange Counties
Occasional Evening and Weekend Availability Required

Are you a hands-on IT professional who enjoys solving problems helping people and keeping critical systems operating reliably Foam & Wash Car Wash is looking for a dependable and resourceful IT Support & Systems Specialist to support technology across our 13 Hudson Valley locations.

This position will serve as the primary internal point of contact for day-to-day IT needs. You will provide hands-on support to our employees troubleshoot technology issues maintain hardware and network systems coordinate with outside vendors and help ensure our locations remain connected secure and operational.

This is an on-site field-based position that requires regular travel between Foam & Wash locations.

What Youll Do

• Provide prompt hands-on technical support to employees at our headquarters and car wash locations
• Diagnose and resolve hardware software network connectivity and system-related issues
• Serve as Foam & Washs primary point of contact with our enterprise-wide POS provider
• Coordinate POS installations upgrades troubleshooting and remote or on-site vendor support
• Install configure upgrade and maintain computers printers servers tablets networking equipment and other business technology
• Support and maintain routers switches firewalls wireless networks and related infrastructure
• Perform routine system maintenance including software updates backups security patches and equipment inspections
• Help plan and implement new hardware software and technology upgrades across multiple locations
• Work closely with our outside IT partner to maintain cybersecurity standards and PCI compliance
• Coordinate PCI scans reporting remediation and required follow-up
• Maintain accurate documentation of equipment system configurations procedures vendor information and troubleshooting steps
• Train and guide employees on the proper and secure use of company technology
• Prioritize technology issues based on their impact on customers and site operations
• Provide occasional after-hours or weekend support when urgent technology issues affect business operations

Qualifications

• Previous experience in IT support systems administration network support or a similar hands-on technology role
• Strong working knowledge of computer hardware software applications operating systems and networking
• Ability to diagnose problems efficiently and follow issues through to completion
• Familiarity with cybersecurity best practices system access controls backups and security protocols
• Experience supporting POS systems or technology across multiple business locations is preferred
• Familiarity with PCI compliance is preferred
• Strong organization documentation and time-management skills
• Excellent communication skills with the ability to explain technical issues to nontechnical employees
• Ability to work independently while also coordinating effectively with employees vendors and outside partners
• Bachelors or associate degree in Computer Science Information Technology or a related field is preferred; equivalent practical experience will also be considered
• CompTIA A Network Security or similar certifications are preferred but not required
• Valid drivers license dependable transportation and the ability to travel regularly between locations

Work Expectations

• This is a full-time on-site and field-based position
• Remote work is not available for this role
• Regular travel throughout Dutchess and Orange Counties is required
• Mileage will be reimbursed according to the companys current reimbursement policy
• Occasional evening weekend or on-call availability may be required when urgent issues affect operations

Compensation

Compensation will be based on experience qualifications and technical background.

Full-Time Benefits

• Medical insurance with company contribution
• 401(k) retirement plan with a 50% company match up to the plan limit
• Paid vacation
• Paid sick time
• Paid training
• Mileage reimbursement for approved travel between locations
• Opportunities for professional development and advancement within a growing family-owned company

About Foam & Wash

Foam & Wash was founded in 1966 with one of the countrys first coin-operated car washes in Vails Gate New York. Today we are a proud family-owned business with 13 locations and more than 100 dedicated associates serving customers throughout the Hudson Valley.

At Foam & Wash were committed to delivering a fast friendly and consistently great customer experience. Reliable technology is essential to everything we do. If youre looking for a hands-on position where you can solve problems make a direct impact and grow with a company that truly values its people wed love to have you join us.

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