Senior IT Production Engineer

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations advance digital equity and social justice and deliver innovative solutions that engage empower and serve our residents businesses and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision strategy innovation and collaboration KCIT is focused on delivering smart secure and customer-centered technology services that strengthen county operations and support thriving resilient communities.

As the technology business partner to all 18 County departments KCIT provides the foundational systems and services that power many of the regions most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King Countys mission. Learn more about KCIT at: Duties

• Establish and upgrade application systems and associated servers databases scripts and integrations for lifecycle management and to implement technology roadmaps.

• Troubleshoot system issues and coordinate progress with customers and stakeholders while collaborating with vendors and KCIT cross-functional teams.
• Act as technical lead for application projects overseeing KCIT technical requirements for systems and coordinating and collaborating with customers stakeholders vendors and KCIT cross-functional teams.
• Manage the end-to-end operational health of the vendor systems portfolio ensuring high availability capacity planning and seamless connectivity through proactive monitoring and maintenance.
• Provide Tier 2 and Tier 3 support for applications service requests and incidents.
• Serve as the primary technical point of contact for complex system issues leading the troubleshooting and resolution of significant service failures while adhering to established SLAs.
• Facilitate system changes and configurations by conducting thorough impact assessments to identify and mitigate potential system-wide risks before deployment.
• Write scripts for automation reporting and standardization of operational processes. Author and maintain comprehensive system documentation including complex technical analyses architectural diagrams and flowcharts while integrating resolutions into the team knowledge base.
• Lead the transition of modernized systems from project phase to steady-state operations ensuring a seamless hand-off to customers and other support staff through detailed documentation.
• Design and facilitate rigorous testing activities for system updates and vendor patches to ensure functionality meets business requirements without regressive impacts.
• Adhere to and champion formal change management processes to ensure all system modifications are tracked prioritized and implemented with minimal disruption to operations.
• Participate in an After-Hours Support Rotation.

• Bachelors Degree in an IT discipline and/or five years of experience in systems engineering and support.
• Possess three or more years of experience with Microsoft products software support expertise and application integrations
• Demonstrated competence with MS Windows operating systems required.
• Possess skill in configuring monitoring using SCOM Orion or other similar systems.
• Familiarity with software testing concepts: regression testing negative testing functional v. non-functional testing.
• Experience establishing SSO Single Sign On and Azure Entra access management.
• Clear understanding of software development process.
• Basic understanding of runtime middleware OS virtualization servers storage and networking technologies.
• Experience renewing server certificates.
• Provide solutions-oriented recommendations to customers for software use cases including defining problems solutions and determining the best solutions.
• Possess excellent written and oral communication skills and demonstrate excellent customer service communication skills.
• Demonstrate quality-consciousness reliability and know how to follow up effectively with others.
• Manage and track multiple tasks while navigating competing priorities.
• Possess effective time management while juggling multiple assignments.

• Three years of work experience supporting applications.
• Microsoft Certifications including Azure is desired.

Hybrid Work

KCIT works in a hybrid model with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is theKing Street Center - 201 S Jackson St Seattle Washington.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the departments hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Classification

IT Production Engineer-Senior - 741601

Union

This position is represented by PROTEC17-Information Tech

Work Schedule

The normal work week for this position is Monday through Friday 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.

Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.

Are you ready to APPLYThis position is open to all qualified applicants. This recruitment may be used to create an eligibility pool to fill additional vacancies that may occur within the next 6 months.

Required Application Materials:

1. Please click the apply button to complete an online applicant profile.
2. Attach yourresume including all relevant experience.

For more information please contact Shane Michael at