Salesforce Technical Project Manager

Role: Project Manager -Salesforce

Location: Remote or Durham NC

Duration: Full Time (Permanent)

Must Have Technical/Functional Skills

Salesforce Agile Project Management exp

Roles & Responsibilities

• We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of Salesforce Agentforce for customer service operations on Salesforce Service Cloud.
• The ideal candidate will bring a strong blend of project leadership and deep technical expertise in Service Cloud and Agentforce ensuring successful delivery aligned with business outcomes and strategic objectives
• Manage end-to-end Salesforce project lifecycle (initiation planning execution delivery)
• Define scope timelines milestones and deliverables
• Ensure projects are delivered on time within scope and budget
• Track project progress and provide regular status updates
• Act as the primary interface between business stakeholders and technical teams
• Lead Agile ceremonies (sprint planning stand-ups retrospectives)
• Coordinate cross-functional teams: Developers Administrators QA engineers Architects
• Remove blockers and ensure team productivity
• Identify assess and mitigate project risks
• Ensure adherence to quality standards and testing processes
• Oversee UAT release management and deployment cycles
• Ensure adherence to Salesforce development standards and governance
• Drive DevOps and CI/CD practices
• Maintain documentation for solution design and processes

Generic Managerial Skills If any:

• 15 20years of IT experience 8 years in Salesforce project delivery or technical leadership roles
• Proven experience managing large-scale Salesforce implementations
• Experience with Agile/Scrum methodologies
• Strong planning estimation and risk management skills
• Familiarity with Jira / Azure DevOps / MS Project
• Excellent communication and stakeholder management
• Leadership and decision-making skills
• Problem-solving mindset
• Preferred certification PMP / PRINCE2 / Certified Scrum Master (CSM) / SAFe
• Experience with multi-cloud Salesforce implementations and Agentforce Delivery exp

Education: Bachelors degree