Sales Operations Manager

About Double E:

Double E is a global manufacturing company with more than 50 years of innovation behind us and is proud to be a trusted name in web handling and converting. Headquartered in West Bridgewater MA with Production Plants across North America and Italy we build high-performance equipment and engineered solutions that keep modern manufacturing moving. Our productsfrom core chucks and shafts to safety chucks rollers web guides and material handling systemshelp customers boost speed improve safety and solve tough production challenges across packaging tissue labels film and more.

If youre excited by real world engineering hands on problem solving and the chance to help shape whats next Double E is a place to build an impactful career.

Learn more about Double E and all our product offerings here.

About the role:

The Sales Operations Manager will play a key leadership role in strengthening how Double E supports customers sales teams and business growth. This position will develop scalable sales operations processes build and maintain analytics dashboards and turn data into actionable insights that improve forecasting pipeline visibility customer responsiveness and team performance. You will also create sales training and enablement tools that help commercial teams work more consistently and effectively across regions products and customer addition this leader will manage the inside sales and customer service teams ensuring strong execution clear priorities and a high standard of customer support.

The ideal candidate is a hands-on analytical and collaborative leader who enjoys building structure improving processes coaching teams and helping a growing manufacturing business operate with greater speed clarity and accountability.

What youll do:

Build scalable sales operations processes that improve quoting order flow forecasting pipeline visibility reporting customer communication and cross-functional handoffs.

• Set and track meaningful KPIs. Strengthen sales analytics and dashboards to give leaders clear visibility into performance pipeline health customer activity quote conversion backlog service levels and key commercial metrics.
• Be the leading partner in sales driving recommendations for our overall GTM efforts.
• Create practical training onboarding and enablement tools.
• Lead inside sales and customer service teams with clear priorities strong coaching and a culture of accountability responsiveness and continuous improvement.
• Align commercial processes with operations and production capacity lead times customer commitments and business priorities.
• Lead change management for new tools processes dashboards and training initiatives so teams adopt them smoothly and confidently.

About you:

You are a process-minded sales operations leader who can balance strategy analytics people leadership and hands-on execution. You enjoy building tools and systems that make teams more effective and you know how to translate data into practical action.

• 5 years of experience in sales operations revenue operations commercial operations customer service leadership inside sales leadership or a related role.
• Prior people managementexperience; leading coaching and developing teams in customer-facing function.
• You have implemented Salesforce or an alike CRM before.
• Youre an operator. You can lead the buildout of strong analytics but more importantly you can implement process improvements to make our sales efforts operational.
• Demonstrated ability to design implement and improve sales processes workflows reporting cadences andperformance metrics.
• Proficiency with CRM systems (Salesforce) Microsoft Excel and business intelligence or dashboarding tools such as Power BI Tableau or similar platforms that provide efficiency insights for revenue generating activities.
• Comfort working cross-functionally with sales operations finance marketing IT and executive leadership to solve problems and drive adoption of new processes.
• A customer-focused mindset with a continuous improvement approach.

Bonus Points:

• Experience in a manufacturing industrial equipment engineered products or B2B distribution environment.
• Experience supporting quote-to-order configure-price-quote ERP or CRM-to-ERP workflows.
• A strong operator with impeccable project management capabilities and prior change management impacts.

Salary Range

$annually

Double E offers a competitive total rewards package and is looking for folks who want to build this next phase of transformation with the support of a long history of stability and innovation.

Double E is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about what were doing wed love to hear from you!

In keeping with our beliefs and goals Double E Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.