Sales Operations Coordinator I

Welcome!

• Effectively and courteously communicates with customer in order to schedule service maintenance or sales call while gathering information on the customers current systems and needs.

• Responsible for callingcustomers to remind them of anupcoming scheduled appointment andto keeptheminformed on anychanges in Technician Installer or Residential Sales Consultant arrival time.
• Efficiently and effectivelyplans and routes branch staff to service calls based onavailability and skill sets customer equipment and needs geographical location and latest information in the Capacity Planning System and on the Dispatch Board.
• Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning.
• Representsthe company professionally honestly and ethically in all business matters and concerns.
• Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy.

Desired Skills and Qualifications:

• High school diploma or equivalent with experience working in customer service orothercustomer-facing experience dispatching is desirable.
• Experience ortrainingthe use of computers and related systems in an administrative office experience with an AS400 system desirable.
• Must be able to multi-task and work effectively infast-paced and constantly changing work be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellentcustomer-service communication and interpersonal skills.
• Ability to work effectively in both a team and an independent environment.
• Knowledge of or ability to learn local geographical areas (streets highways cities and towns).
• Ability to make decisions based on established guidelines and procedures.
• Effective organizational and time-management be able to prioritize work based on service demands.

What We Offer You as a Service Experts Employee:

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance for you and options you can elect for your family
• Short-term and Long-term disability insurance options that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice pet insurance health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email