FT Sales Associate SF Polk
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Experience Required:
Posted:
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Job Summary
- Deliver exceptional customer service in alignment with established standards ensuring satisfaction and loyalty.
- Build and maintain strong relationships with customers vendors and team members to foster a collaborative sales environment.
- Address and resolve customer inquiries promptly and efficiently escalating to management as needed.
- Proactively recommend and guide customers toward suitable cannabis products based on their preferences and needs.
- Communicate the features benefits and effects of different cannabis products to customers.
- Accurately process sales transactions using the Point of Sale system including cash ACH and card payments.
- Uphold strict controls to protect company assets and minimize risk under managements guidance.
- Set up organize and maintain product displays ensuring an inviting sales floor.
- Assist with merchandise replenishment inventory monitoring and participating in regular stock counts.
- Facilitate customer account setup and data entry ensuring accurate records in the database.
- Leverage upselling and cross-selling techniques to maximize transaction value and promote complementary products.
- Consistently meet and exceed Key Performance Indicators (KPIs) such as conversion rates average transaction value loyalty sign ups and total sales.
- Collaborate with team members to achieve store-wide sales goals and coordinate company promotional strategies.
- Answer incoming calls and route them appropriately to support customer engagement.
- Maintain an organized inventory of promotional materials and other supplies.
- Ensure cleanliness and visual appeal of the dispensary including daily housekeeping tasks.
- Foster a professional and respectful work environment that prioritizes trust and teamwork.
- Adhere to HIPAA/PII guidelines to maintain customer confidentiality.
- Provide a welcoming orientation to new customers introducing them to the dispensarys offerings and layout.
- Stay informed about industry trends product innovations and best practices to identify new sales opportunities.
- Achieve and exceed sales targets through a consultative selling approach.
- Perform other sales-related duties as required.
- Availability to work varied shifts including nights weekends holidays and special events.
- Consistently uphold high customer service and sales standards.
- Communicate effectively and professionally with customers and team members.
- Demonstrate a solid understanding of cannabis products and their uses.
- Exhibit initiative in meeting customer needs and exceeding sales goals.
- Possess strong problem-solving and interpersonal skills.
- Display proficiency with point-of-sale systems and cash handling.
- Thrive in a fast-paced evolving environment while maintaining high standards.
- Show strong organizational skills and adaptability.
- Commit to personal accountability and ownership of responsibilities.
- Stay informed on cannabis strains genetics cultivation practices and effects.
- Approach work with patience flexibility and a commitment to customer satisfaction.
- Leverage promotional campaigns and events to boost sales and engage customers.
- Maintain awareness of competitor offerings to position SPARCs products effectively.
BENEFITS AND PERKS:
- Medical with Employer contribution
- Dental with Employer contribution
- Vision
- Voluntary Life Insurance
- Employer paid Life and LTD
- Hospital/Accident/Critical Illness Indemnity
- Commuter FSA
- 401(k) Retirement
- Pet Insurance
- Employer paid Employee Assistance Plan
- Employee discount
- Employee dispensary credit/allowance
- Free snacks at all SPARC locations
- Tip pool distribution
- Sales bonus incentives
- 7 days paid Holidays per year
- Vacation accrual
- 9 days sick leave
- 2 Paid personal days - Birthday and Anniversary
Required Skills:
PERFORMANCE REQUIREMENTS: Knowledge Skills and Abilities Able to work varied hours/day including nights weekends holidays and events. Ability to motivate and influence others through personal actions and examples. Strong problem solving organizational and interpersonal skills. Ability to perceive and meet the needs of the staff and members without direction. Ability to maintain high standards in a fast paced constantly evolving environment. Ability to communicate clearly and effectively in all situations with staff members and community members. Strong customer service and communication skills. Ability to adapt to changing industry and growing business. Must have a high level of patience and flexibility. Ability to describe products and their unique characteristics and recommend similar products with similar qualities. Ability to dispense medicine accurately and efficiently. Precise knowledge on strains genetics cultivation techniques and effects of cannabis preferred. EDUCATION/EXPERIENCE: Three years of related experience required five or more preferred. Cash handling experience and Point of Sale (POS) system experience required. Working knowledge of Microsoft Office Google Docs Gmail and Treez. Experience in the cannabis industry is highly desirable. Must be 21 years old and submit to a background check. CERTIFICATES/LICENSES: None. TYPICAL PHYSICAL DEMANDS: Work may require prolonged sitting some bending stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a cash register credit card machine photocopier telephone calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Occasionally requires lifting up to 50 pounds. TYPICAL WORKING CONDITIONS: Work is performed in a busy cannabis dispensary. The dispensary area is very loud due to fans and filtration systems fluctuating between extreme cold and hot temperatures. Involves frequent contact with staff and the public. Work may be stressful at times and may include dealing with law enforcement and/or difficult members. Must be available to work varied hours/days including nights weekends holidays and/or events.
