Sales Operations Analyst

Job Title: Sales Operations Analyst

Location: Ellabell GA 31308

Duration: 6 Months (Contract to Hire)

Pay Range: XXXXXXXXXXX - XXXXXXXXXXX/hourly on W2

Shift Timing: Standard Shift

Role Overview

• The Sales Operations Analyst (Contractor) will serve as the operational backbone of the Key Account Management organization helping to streamline and execute the day-to-day sales operations activities required to support company and its Client Business Units (CBUs).
• This role partners closely with KAMs Solution Architects Delivery/PMO Finance Procurement Legal and other cross-functional stakeholders to improve process consistency data quality reporting and execution speed in a fast-paced multi-technology environment

Key Responsibilities

• Own KAM sales operations execution: Manage and standardize recurring sales ops activities (weekly/monthly reporting cadence support trackers status updates) to ensure consistency across company and each CBU.
• CRM administration and hygiene: Maintain accurate opportunities accounts contacts and activity tracking in the CRM; drive data completeness and quality; support consistent stage definitions and close-date discipline.
• Pipeline forecasting and performance reporting: Produce regular dashboards and executive-ready summaries (pipeline bookings renewal/expansion backlog key risks and next actions) and support ad-hoc analysis requests from the KAM HOD.
• Deal and engagement support: Coordinate internal steps needed to move work from concept to execution (intake routing approvals effort estimates pricing inputs and documentation readiness).
• Contract/SOW and lifecycle tracking: Maintain trackers for SOWs amendments renewals and key milestones; partner with Legal/Procurement/Finance to support timely review cycles and reduce administrative bottlenecks.
• AR oversight and tracking: Provide oversight tracking and day-to-day coordination of accounts receivable (AR) activities tied to KAM/CBU engagements including invoicing milestones alignment aging visibility and proactive follow-up with internal stakeholders to support timely collections.
• Purchase Requests ES and GAR management: Submit track and maintain documentation for Purchase Requests (PRs) ES and GAR items; ensure completeness proper routing/approvals and status visibility from submission through completion.
• Purchase Order (PO) oversight and tracking: Submit track and manage Purchase Orders (POs) in alignment with approved scope and budget; reconcile PO status against project milestones and invoices; and coordinate with Procurement/Finance and delivery teams to resolve discrepancies.
• Operational coordination across teams: Proactively follow up on action items across Sales/KAM Solution Architecture Delivery/PMO and functional teams; remove friction by clarifying owners deadlines and dependencies.
• Process improvement and documentation: Identify recurring breakdowns root causes and opportunities for automation or simplification; document standard operating procedures (SOPs) templates and checklists.
• Customer/CBU readiness support: Prepare and maintain client-facing operational artifacts as needed (meeting packs QBR/MBR inputs action logs decision logs and executive summaries) aligned to company standards.
• Tools and technology enablement: Support the KAM organization in working effectively across multiple tools and platforms (e.g. CRM Microsoft 365 collaboration tools reporting/analytics) and coordinate with IT stakeholders when issues impact execution.
• Confidentiality and compliance: Handle sensitive customer and commercial information appropriately and follow company policies for data handling and access management.

Required Qualifications

• 5 years of experience in Sales Operations Sales Support Revenue Operations Deal Desk support Business Operations or a similar cross-functional operations role.
• Demonstrated ability to operate in a fast-paced environment with shifting priorities and multiple concurrent workstreams.
• Strong project coordination skills with a track record of driving follow-ups closing action items and improving process adherence.
• Strong analytical skills with advanced Excel capabilities (e.g. pivots lookups data validation) and comfort turning data into clear executive summaries.
• Experience maintaining high-quality CRM data and producing pipeline/performance reporting including hands-on experience with Salesforce.
• Experience working with SAP (e.g. PR/PO-related activities invoice/AR visibility and operational reporting).
• Excellent written and verbal communication skills and the ability to work effectively with technical and non-technical stakeholders.
• High attention to detail strong ownership mindset and disciplined documentation habits.
• Familiarity with SOWs MSAs basic commercial terms and cross-functional workflows involving Legal Procurement Finance and Delivery/PMO.
• Ability to work onsite at client location in Ellabell GA five (5) days per week.

Preferred Qualifications

• • Experience supporting enterprise account teams in IT services systems integration cloud application development infrastructure data/analytics or managed services environment.
  • Experience supporting QBR/MBR routines account governance executive reporting and stakeholder communications.
  • Advanced Excel experience (e.g. complex pivots Power Query automated templates/trackers and building repeatable reporting packs).
  • Experience with reporting/BI tools such as Power BI or Tableau.
  • Experience in automotive or with Hyundai Motor Group affiliates is a plus.