Robotics Systems Field Engineer II, Amazon RIVR

As a Robotics Field Engineer at Amazon RIVR you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams ensuring our test cases reflect the unpredictable nature of the field.

Key job responsibilities
Serve as the Tier 2 technical escalation point for field operations interfacing directly with Amazon last-mile teams to resolve complex system issues.
Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware software or environmental factors.
Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
Collaborate with QA Engineers to provide real-world input for the design of full-system test cases ensuring field edge cases are captured.
Lead the operational readiness and optimization of RIVRs deployed robots ensuring seamless integration across diverse sites.
Develop and maintain technical documentation troubleshooting guides and Service & Support SOPs for Field Technicians.
Act as the technical bridge to Product and Engineering teams translating field-identified issues and RCA insights into structured requirements for the product roadmap.


About the team
Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off RIVR developed wheeled-legged robots designed to operate in complex unstructured environments such as stairs gates doors and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world where robots can learn from rich operational data at scale.
Following our acquisition by Amazon in March 2026 we are continuing this mission with greater reach and speed. By combining custom robot hardware onboard autonomy and cloud-based coordination Amazon RIVR is building the next generation of safe reliable autonomous robots for last-mile delivery


- Experience in automating deploying and supporting infrastructure
- Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
- Experience with Linux/Unix
- 1 years of robotics system components and controls experience
- BA in Engineering (Robotics Mechanical Electrical) Computer Science or a related technical field.
- Proven experience working with ROS2 and robotics frameworks.
- Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
- Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors connectivity and control systems.

- Experience with CI/CD pipelines build processes
- Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
- Experience with Amazon operations or similar last-mile delivery ecosystems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX AUSTIN - 99100.00 - 160000.00 USD annually