Quality Systems Manager (Digital Quality Platforms & AI)

Job Description

Hybrid:This role is categorized as hybrid. This means the successful candidate is expected to report to Warren MI three times per week at minimum.

The Role:

Global Quality is seeking a highly driven Quality Systems Manager (Digital Quality Platforms & AI) to lead enterprise issue management systems digital quality transformation initiatives AI initiatives and cross-functional process improvement efforts. This leader will shape the future of GMs Quality Systems by owning end-to-end governance of critical tools partnering across Engineering Safety IT and Global Quality teams to deliver scalable reliable and user-centric solutions.

This is a highvisibility leadership role with a direct impact on how GM identifies manages and resolves issues across Software Hardware Safety Engineering and Quality functions. You will shape the tools data and processes that safeguard GM customers support global program execution and drive continuous improvement across the enterprise.

What Youll Do:

Enterprise Quality Systems & Tools Governance

• Own end-to-end governance of enterprise Quality platforms (issue management systems analytics tools and future-state digital solutions) ensuring scalability reliability and regulatory alignment.
• Define and enforce standards workflows and operating models across all Quality tools to drive consistency and data integrity globally.
• Establish governance for tool lifecycle management release readiness and cross-functional prioritization.

AI Automation & Digital Quality Transformation

• Lead strategy deployment and value realization of AI-driven Quality solutions intelligent automation and advanced analytics tools.
• Identify and scale high-impact AI/automation use cases that improve issue detection resolution speed and customer outcomes.
• Drive transition from manual workflows to automated insight-driven systems.
• Ensure AI solutions are trusted explainable and aligned with business and regulatory requirements.

Integrated Data Analytics & Insights

• Own integration of Quality systems with enterprise data and analytics platforms to enable real-time visibility and predictive insights.
• Define data models reporting standards and metrics governance to ensure accuracy and decision readiness.
• Drive adoption of analytics and dashboards that translate data into actionable outcomes.

Cross-Functional Platform Leadership

• Lead alignment across Engineering Software Safety IT and Global Quality to unify systems and priorities.
• Act as single point of accountability for platform performance issue resolution and roadmap delivery.
• Drive enterprise-wide adoption of tools standards and best practices.

Continuous Improvement & Process Excellence

• Simplify and standardize Quality processes by eliminating redundancy and embedding automation.
• Lead modernization initiatives including legacy system transformation and platform consolidation.
• Establish culture of continuous improvement speed and operational discipline.

Talent & Capability Leadership

• Build and lead a high-performing team across Quality Systems AI and analytics domains.
• Develop future-ready capabilities in AI automation and digital product ownership.
• Drive accountability for outcomes innovation and execution excellence.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree required.
• 7 years of experience in Quality Systems Engineering IT Data analytics Product Development or a closely aligned technical or business-related field.
• Strong understanding of issuemanagement processes and tools (PRTS Jira GIMS or equivalents).
• Demonstrated success driving crossfunctional initiatives with multiple stakeholders.
• Ability to translate business requirements into system workflows and technical direction.
• Excellent communication skills with comfort presenting to senior leadership.
• Proven ability to coach mentor and develop talent.
• Strong problem-solving and analytical skills including experience with statistical process control emerging issue detection root cause analysis and structured resolution of complex technical problems.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Bachelors degree or advanced degree in Engineering Quality Data/Analytics IT or related discipline.
• Experience architecting and delivering Agentic AI solutions for decision support and improving execution efficiency.
• Demonstrated success in building and leading high-performing teams.
• Experience leading largescale system implementations or migrations.
• Familiarity with data architecture analytics platforms (Databricks DAS Power BI QDAP) and realtime data feed design.
• Global or multiregion collaboration experience.
• Experience in automotive quality safety processes or software quality management.
• Experience utilizing telematics data to root cause and resolve vehicle quality issues.
• DFSS Master Black Belt.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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