Quality Supervisor (Onsite)

Job Title:

Job Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a Quality Supervisor (Onsite) position at Concentrix is just the right place for you!

As a Quality Supervisor (Onsite) youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Quality Supervisor (Onsite) youll:

• Supervise work group including work assignment and attendance monitoring; provide input into selecting training developing and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules varying account needs)
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Conduct analysis on quality performance across single site or client and be responsible to identify trends determine root cause present findings both internally and externally and lead corrective action plans
• Evaluate levels of process and staff effectiveness and work with Business stakeholders to create and collaborate on execution of improvement action plans
• Lead quality task forces / action plans with Business stakeholders (Quality Leadership Operations Client Account Management and Resource Unit partners) for respective single site or client
• Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions review the reviewer insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements.
  

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Quality Supervisor (Onsite) role include:

• Minimum 1-2 years experience in Leadership and Coaching which includes a minimum of 6 months experience in a contact center Quality Evaluator team. Required
• Strong comfort level with MS Office particularly with Excel Required
• Ability to foster a sense of professionalism and relationship building for self and team.
• Strong attention to detail.
• Self-starter sense of urgency and works well under pressure.
• Ability to mentor coach and provide direction to a team of employees.
• Ability to lead team in multi-tasking periodization and meeting timelines on deliverables.
• Strong communication skills both written and verbal.

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary range for this position is $43888.00 to $45669.94 Annually plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days.
• DailyPay enrollment option to access pay early when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support
• Celebrations for Concentrix Day Game-Changer Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

This position is for an existing immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: June 19th 2026.

ACKNOWLEDGEMENTS:

Physical and Mental Requirements
The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant please click HERE.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant please click HERE