Metering Supervisor

Position Purpose: 

The Supervisor is at the forefront of our efforts to maintain and enhance revenue integrity through diligent oversight of field revenue-generating projects and exceptional field customer service practices. This role is essential in supporting our Field Service Representatives (FSRs) to ensure they adhere to safe efficient and standardized work practices while actively promoting a culture geared towards proactive customer engagement and accurate metering in the field. The supervisors responsibilities extend beyond overseeing the day-to-day field operations; they are pivotal in aligning field situational awareness with our strategic objectives to safeguard and optimize revenue. Through qualifying the work completed by FSRs the supervisor ensures all activities meet our rigorous company standards and regulations thereby contributing significantly to our operational excellence and customer satisfaction. The role requires detailed management of FSRs workloads including scheduling dispatching and supervising field and office tasks related to meter operations billing investigations and enhancing field customer interactions. The objective is to drive a team that not only upholds safety and standard work practices but also excels in revenue integrity thereby supporting our overarching goal of customer service.

Primary Duties/Responsibilities: 

• Supervision of the Field Service staff (FSRs) and Customer Service Field Representatives (CSFRs).
• Responsible for overseeing the daily field activities related to installing replacing repairing reading and testing of meters and end points and all associated devices.
• Responsible for coordinating and/or overseeing the meter change out programs (all sizes) and ensuring annual change out targets are met as required by the Board of Public Utilities (BPU).
• Coordinate and investigate issues and meter reading exceptions (no reads High/Lows consecutive estimates zero consumption). Determine the best course of action to resolve. Assign accordingly to appropriate office / field staff.
• In coordination with planning/scheduling responsible for overseeing the daily field activities and schedules of the Meter Department. Establish and adhere to agreed upon meter reading / billing schedules.
• Responsible for performing weekly quality assurance/control investigations of work performed to ensure work is performed in line with department regulatory and safety standards. These include but are not limited to small and large domestic meter installations end points fire line installations etc.
• Ensure 100 % compliance with all regulatory requirements pertaining to meter reading age and testing. Regulatory compliance
• Responsible for all aspects of meter inventory as well as meter replacement parts and associated reading devices as required by change out program activity.
• Ordering and approving the purchase of department related materials. This is to be done in compliance with company procurement policies and/or established compliance standards.
• Responsible for preparing assignment rosters reviewing time sheets tracking absences and time off requests making inspections of various field projects processing job sheets and making personal contacts with customers plumbers and contractors as needed.
• Reconciliation of all scheduled and unscheduled work daily (planned work vs. completed).
• Ensure all meter test results from either Age related or Random Sampling programs are recorded in a format conducive with company and BPU reporting requirements and ensure that reports are accurate and submitted to the appropriate regulatory agency in a timely manner.
• Ensure safety compliance with all company and OSHA safety standards including the scheduling and tracking of all required training in conjunction with Veolias safety programs. This also includes following the safety guidelines for on-the-job related injuries.
• Be an active participant in the process of reducing Non-Revenue Water where and whenever possible.
• Provide support in response to BPU inquiries requests or complaints. Ensure a prompt response to customer inquiries requests or complaints.
• Review and evaluate work orders particularly those deemed problematic/incomplete providing guidance feedback or corrective action to field staff.
• Partner with the New Business department to handle new meter installs ensuring compliance with standards.
• Clearly communicate staff duties and responsibilities work policies rules and regulations. Develop protocols for managing contingencies and emergencies including planning for sufficient staffing during unexpected situations and absences.
• Participate in developing and implementing the departments standard operating procedures.
• Monitor and report on relevant KPIs.
• Emergency Response: Must be able to respond to emergency calls and work extended hours as needed.
• Provide support on special projects as assigned.
• Other duties as assigned.

Qualifications :

Education/Experience/Background: 

• Bachelors degree or equivalent work experience.
• 3-5 years supervisory/management experience of field operations or equivalent.
• Significant technical expertise and experience required as it relates to internal control structure policies procedures and compliance.
• Plumbing experience is a plus but not required.
• Direct supervision of a union workforce.
• Budgeting planning and forecasting experience.

Knowledge/Skills/Abilities: 

• Effective supervision and coordination of field service and metering operations ensuring seamless execution of daily activities and lead a unionized staff environment.
• Ability to work independently manage time effectively and prioritize multiple complex work assignments.
• Excellent communication (written/oral) and interpersonal skills.
• Flexibility adaptability and the ability to interact effectively with all levels of management.
• Ability to prepare written technical reports and interact effectively and diplomatically with management and/or bargaining unit employees as well as regulators consultants municipal officials customers and the general public.
• Knowledgeable and competent in the use of personal computers. Extensive experience in word processing preparation and utilization of spreadsheets and presentation materials including experience or the ability to become proficient in the following software / applications: Excel PeopleSoft Intelex CC&B Workorder management systems Google Applications(Gmail Calendar Google Drive Docs Sheets Slides Forms).
• Working knowledge of software applications relating to meter reading as well as handheld and mobile units.
• Proficient in meter changes end points operations repair and backflow prevention devices.
• Thorough understanding and enforcement of health and safety regulations BPU regulations and Union contracts.
• Ability to drive between different locations and job sites.
• Must be able to read and write.
• Ability to learn new water industry technology and teach.
• Must be able to understand regulatory requirements.

Required Certification/Licenses/Training: 

• Valid NJ Drivers License.

Physical Requirements:

• Walking on uneven terrain; climbing hills and stairs; moderate lifting up to 25 pounds; sit stand and walk for long periods at a time.
• Ability to enter confined spaces.
• Must be able to speak see clearly and hear. Must be able to smell gases.

Additional Information :

Pay Range: $90000 to $95000 per year.

Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement.

Sick leave 56 hours; Observed Holidays 11 days; Vacation Flexible Time Off

Eligible for up to 10% Annual Performance Bonus

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Full-time