Quality Oversight Manager

Pfizer

Job Location:

New York City, NY - USA

Monthly Salary: $ 99200 - 165400

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Commercial Quality enables the Commercial Business and CMO to innovate and operate by providing consultancy risk-based controls and oversight to embed quality in user-centric end-to-end business processes.

The CQ organization provides Quality Consulting and Quality Oversight to commercial colleagues across pharmacovigilance patient support programs data privacy and promotional practices this includes:

Standardizing quality processes to drive consistency and enable the business to move at light speed
Proactively addressing emerging regulatory and compliance risks
Streamlining implementation and delivery of new and evolving processes
Maximizing user experience and promoting self-service
Building expertise and agility into the CQ workforce to create a best place to work environment

ROLE SUMMARY

The Quality Oversight Manager is a proactive dynamic and results driven colleague who plays an essential role in delivering process oversight and leveraging actionable insights to drive positive impact to process quality and compliance.

The Quality Oversight Manager operates independently to execute quality monitoring and oversight activities (e.g. QE Management Quality Reviews and Quality Plan Management) for areas managed by CQ assessing data providing results and insights to the relevant stakeholders and supporting remediation to findings and process improvements to increase compliance and quality. This role will also partner with the extended team who execute oversight and remediation services and quality assure their outcomes.

Additional responsibilities include optimization of oversight tools and documentation leveraging the capabilities of AI to ensure these remain fit for purpose and risk aligned. This is a highly collaborative and visible role combining hands-on-oversight execution with significant stakeholder engagement and the opportunity to inform the evolution of CQ processes adopting AI to the maximum extent

ROLE RESPONSIBILITIES

Accountable for:

Quality Oversight and Monitoring

Execute the end-to-end delivery of quality reviews ensuring findings are accurate and actionable
Lead end-to-end Quality Event (QE) investigations including evidence review with a root cause analysis data analysis and timely accurate documentation
Execute a non-QE issue process
Analyse quality metrics to identify emerging risks and trends challenge the status quo and translate into actionable insights that are shareable with internal and external stakeholders
Partner with BPOs and Quality Process Design Leads to assess and detect the need for simplification enhancements and/or changes to quality processes that drive efficiency and adoption of AI
Oversee the design governance and execution of centralised monitoring.

Issue Remediation

Serve as the accountable subject matter expert for remediation activities
Lead quality oversight remediation efforts (including quality reviews audit and inspection findings) covering development of CAPAs that address the root cause appropriately and ensure the CAPAs are appropriately documented
Provide oversight of vendor audit remediation activities escalating risks and issues and partnering with vendors to develop and align CAPA plans.

Continuous Improvement and Commercial Quality Projects

Identify and implement opportunities to leverage automation and AI to enhance oversight effectiveness and efficiency
Lead and/or be an SME on assigned commercial quality projects

Stakeholder Engagement

Represent quality team in relevant governance forums (e.g. to present quality review results) as needed
Collaborate with Quality Process Design and Oversight team and BPOs to identify oversight process enhancements and continuous improvement opportunities
Collaborate with other quality teams (e.g. RQA) across Pfizer CQ colleagues and Commercial customers to share best practices related to quality oversight and remediation
Identify escalate and present relevant quality issues (as needed)
Liaise with CQ Leads and any other staff as well as QMC to conduct oversight activities and to support remedial actions

BASIC QUALIFICATIONS

Bachelors degree in Sciences
A minimum 4 years of relevant work experience preferably in pharma
Experience in audit and inspections
Experience in quality oversight in pharma
Quality and compliance driven mindset
Excellent stakeholder management influencing and relationship building skills
Excellent verbal and written communication and consultation skills (English)
Understand the fundamentals of the pharmaceutical industry regulatory requirements and risk management pharmacovigilance commercial programs policies and procedures

PREFERRED QUALIFICATIONS

Relevant certification for quality area
Experience in CQ services and scope
Experience in the Pharmacovigilance area Data Privacy and Promotional Practices areas
Experience in Compliance
Experience in working across cultures and multiple time zones
Detail-oriented with strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basis
Ability to work effectively and collaboratively with global partners
Strong analytical skills; ability to analyze information draw insights and recommend improvements; ability to synthesize problems and develop innovative solutions and strategies
Ability to demonstrate strong facilitation and collaboration skills
Proficient in common technical tools (e.g. Microsoft Office)
Proficiency in use of AI

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

Given the global nature of the role (limited) international travel and working outside of normal work times will be required.

Other Job Details

Last Day to Apply: June 8 2026
Work Location Assignment: Hybrid 2-3 days onsite/week NYHQ

The annual base salary for this position ranges from $99200.00 to $165400.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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Quality Assurance and Control

Required Experience:

Manager

Commercial Quality enables the Commercial Business and CMO to innovate and operate by providing consultancy risk-based controls and oversight to embed quality in user-centric end-to-end business processes.The CQ organization provides Quality Consulting and Quality Oversight to commercial colleagues ...