Quality Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

WE BUILD WHAT MATTERS

What matters most to youIs it being part of a strong teamSupporting your family Solving global problems You can do these and more at Caterpillar where your work enables progress around the globe and you contribute to meaningful work. Together we can build what matters!

CATERPILLAR LARGE POWER SYSTEMS
We design and manufacture Cat C27 CCand C280 platforms; Perkins 4000 series and 5000 series platforms and MWM gas engine platforms drivetrains and engine system components. Through our global organization we design and manufacture the most comprehensive lineup of large diesel and natural gas engines in the industry as well as engine components and powertrains. The large engine product portfolio includes Cat Perkins and MWM branded include Cat machines electric power generation marine oil & gas industrial and locomotive.

The Large Power Systems Division in Lafayette IN has an opening for a Quality this role as a Quality Manager you will report to the Manager Quality and will be primarily responsible for overseeing the administration and continual improvement of quality management systems. As a member of the Quality team you will need to have a growth mindset promote continuous improvement and help build a defect-free culture.

Job Duties/Responsibilities may include but are not limited to:

• This is a Quality Manager position responsible for supervising/managing up to 20 production team members which includes Quality Technicians Group team lead Certification coordinators and Quality Advisor
• Recruiting developing and leading teams to accomplish personal and organizational goals adhere to policies/procedures and promote a culture of continuous improvement
• Promote Culture of Quality Lead Built in Quality
• Supporting development of quality assurance strategies processes guidelines and control plans which assure quality and reliability of manufactured products.
• Leading the development and implementation of corrective action and preventive measures to achieve quality targets.
• Investigating and addressing trends with internal and external non-conformance.
• Leading managing and developing multiple teams team leaders quality specialists and

inspectors to assure that quality standards are met.

• Developing and reviewing reports to review with quality assurance production management and engineering personnel to solve quality issues.

Top Candidates will also have:

• A bachelors degree in engineering or manufacturing or equivalent experience with an excellent understanding of quality management practices is desired.
• Prior Supervisory Experience in addition three to five years of job-related experience is desired
• Experience working within an extended value stream methodology with cross departmental collaboration amongst operations quality manufacturing engineering design engineering supply chain & maintenance
• Experience withand/or C175 Engines and component manufacturing dyno test or other assembly areas.

• Must demonstrate good interpersonal skills be able to communicate with others work as a part of a team and have the ability to work with a diverse group of employees and customers

Skill Descriptors
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies obtains and organizes relevant data and ideas.
Participates in documenting data ideas players stakeholders and processes.
Recognizes clarifies and prioritizes concerns.
Assists in assessing risks benefits and consideration of alternatives.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:
Develops basic persuasive arguments.
Discusses organizational culture around providing input on decisions.
Uses active listening skills and probing techniques to surface opportunities to influence.
Identifies who the decision makers are and how they receive information.
Regularly presents ideas or suggestions to associates in persuasive terms.

Lean Manufacturing: Knowledge of the philosophy principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.
Level Working Knowledge:
Discusses considerations for work cell design and effectiveness monitoring.
Finds solution for key technical and people problems associated with transformation to lean.
Explains issues and considerations of implementing lean in own function or area.
Selects and utilizes tools techniques and measurements associated with a lean assessment.
Explains benchmarks and measures of effectiveness of lean.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Working Knowledge:
Raises awareness of potential bottlenecks and disruptions to the schedule.
Breaks tasks into manageable steps that can be incorporated into a personal work plan.
Escalates concerns over competing or conflicting priorities.
Monitors progress continuously and adjusts tactics for handling situations on a case by case basis.
Creates action plans that ensure the accomplishment of responsibilities.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.

Quality Management System (QMS): Knowledge of Quality Management Systems (QMS) functions features and capabilities; ability to design implement test and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances.
Level Working Knowledge:
Adheres to the process requirements and documentation associated with QMS.
Contributes to the development of business case analysis for a new QMS functionality in the system.
Explains and analyzes quality indicators and metrics relevant to ones business unit or function.
Monitors key interfaces and criticalities related to QMS.
Reviews various QMS products and service providers available in the market and lists their applications.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Working Knowledge:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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