Quality Compliance Analyst

Johnson & Johnson


Job Location:

Brunswick, ME - USA

Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

New Brunswick New Jersey United States of America Raynham Massachusetts United States of America West Chester Pennsylvania United States of America

Job Description:

DePuy Synthes is recruiting for a Quality/Compliance Analyst Customer Servicelocatedin New Brunswick NJWest Chester Pennsylvania and Raynham Ma.Remotelocationsmay be considered.

This roleisresponsible forexecuting and supporting regional operations in the areas of Document Management Quality Compliance and SOX Reporting and for providing superior advisory and analytical support to internal and external customers enabling the compliant execution of critical customer focused operations.

Key Responsibilities:

Day-to-Day Activities: 70%

  • Support and continually work within the parametersestablishedby a risk-based Quality Management System framework.

  • Serve as theCustomer Service (CS)Subject Matter Expert (SME)regardingSOX financial reporting Quality and Compliance.

  • Benchmark internally and externallyregionallyand globally to gather share and implement standard methodologies accordingly.

  • Assist CS Senior Leaders with development and implementation of organizational and strategic plans designed to improve efficiency of department processes using technology and other platforms to standardize leverage and/oreliminatemanual interactions wherever possible.

  • Lead and manage projects related to broader Supply Chain initiatives as.

  • Your Key Performance Indicators for this role include on-time completion/compliancewith SOX reporting.

  • Support change management strategies by applying change management principles and tools

  • Support the development and maintenance of internal resources to provideaccurateSOX financial Quality and Compliance information.

Day-to-Day Activities: 10%

  • Provide CS Quality & Complianceexpertiseon applicable projects.

  • Lead and/or support key departmental/cross-functional/cross-sector projects as assigned by developing andutilizingin-depth knowledge of business processes and systems as well as project management skills.

  • Use continuous improvement tools andmethodology including Process Excellence LEAN and project management toidentify evaluate challenge develop solutions andoptimizebusiness processes that drive measurable improvement.

  • Regularly communicate in all directions to keep associates peers and Management informed of project status process changes and opportunities.

  • Drives / supports regional and global CS projects for the US region using FPXmethodologytoolsand best practices.Conducts lessons learned post-implementation andidentifiesopportunities to continuously improve.

Dat-to-Day Activities: 10%

  • Support documentation management Quality and Job Function Curriculum (JFC).

  • Support with managing departmental/Regional Change Control documentation and deliverables to ensurethe on-time completion.

  • Support with the on-time completion of Annual Training Record Review (ATRR) and lead on-time completion of controlled document periodic review.

  • Support with Key Performance Indicators for On-Time Periodic Review.

  • Support with development implementation and evaluation ofmetrics with meaningful insightsforcustomer service in the areas of Document Management.

Day-to-Day Activities: 10%

  • Complete required compliance/assigned training by required due date.

  • Allduties asassigned by manager and/or supervisor.

Qualifications

Education

  • Required:Bachelors degree in Quality Engineering Supply Chain Life Sciences Business ora relatedfield.

  • Preferred: Coursework or concentration in Quality Management Regulatory Affairs or Operations.

Experience and Skills

Required:

  • 2 to 4yearswork experience in relevant Quality Compliance or Supply Chain position within a regulated fast-paced business environment

  • Work experience in Quality Compliance Document Management/Control Technical Writing or Supply Chain

  • Ability to analyze basic data andidentifytrends to support continuous improvement.

  • Proficiencywith standard office and data tools (e.g.Microsoft Office).

  • Demonstrated time management skills with consistenttrack recordto handle multiple competing priorities/deadlines ability to act with a sense of urgency and deliver expected/exceeding results

Preferred:

  • Experience in a medical device pharmaceutical or other regulated industry.

  • Exposure to audits CAPA change management or supplier quality activities.

  • Familiarity with Lean Six Sigma or continuous improvement methodologies.

  • Experience supporting global ormultisiteoperations.

  • Ability to work effectively incrossfunctionalteams.

  • Effective written and verbal communication skills.

  • Strong attention to detail and ability to manage documentation accurately.

Other:

  • Language: English (required).

  • Travel: Up to 10% domestic and/or international as needed.

  • Certifications:Qualityrelatedcertifications (e.g. ASQ) preferred not.

For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning Business Behavior Customer Centricity Customer Intelligence Customer Service Philosophy Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Data Analysis Execution Focus Issue Escalation Mentorship Order Processing Service Excellence Service Request Management

The anticipated base pay range for this position is :

117000 - 65000 USD

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits please go to: - Experience:

IC

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are unique...

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About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more

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