Customer Quality EngineerSteering

Key Responsibilities:

Customer Quality Management:

• Customer claim (warranty) management. 
• Customer portal and score card management.               
• Customer escalation management.                  
• Establishing and maintaining customer relationship.     

Warranty Management: 

• Warranty data management: plan monitor strategy data basis analysis.   
• Warranty cost management (EDC): plan monitor strategy target achievement.

Customer Claim Management:                      .                                                         

• Analysis Containment Risk assessment Coune-measure LL.

Customer Interface:

• Lead customer communication.
• Customer oriented and customer satisfaction management.

Internal Communication:

• Collaboration with plant quality manufacturing analysis lab and engineering to manage claims.
• Report quality status to the stakeholder with transparency.
• Q mind (quality to be developed by all) to the other functions.

Problem Solving:

• Support Bosch plant and customers in problem solving through 8D process.

Customer Onsite and Dealer Support:

• Urgent action at customer plant dealer to handle quality issues.

Qualifications :

Required:

• BS/BA Degree.
• 5 years of experience in automotive quality and customer communication.
• Basic knowledge of Q-mthod and problem solving.
• Customer oriented mind set.
• Collaboration with production plants FleP and QueP.
• Ability to occasionally travel to customer plants and dealers.
• Stress resilience.

Preferred:

• Experience with OEM warranty terms and chargeback process.
• Knowledge of TS16949 requirements.
• Social competence (persuasiveness/ empathy).
• Entrepreneurial mindset & strategic thinking.

Additional Information :

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is unavailable under this program.

Equal Opportunity Employer including disability / veterans. 

*Bosch adheres to Federal State and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage a 401(k) with generous matching resources for financial planning and goal setting ample paid time off parental leave and comprehensive life and disability protection. Were investing in your success!

Remote Work :

No

Employment Type :

Full-time