Customer Quality Engineer

Who Youll Work With

This position reports to the Product Quality Engineer team within the Engineering organization.  This role offers opportunities to collaborate with Engineering New Product Engineering Failure Analysis/Repair Contract Manufacturers Arista Manufacturing Account teams and Arista customers.

What Youll Do 

• Manage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountability
• Orchestrate collaborative responses across Engineering Account Management and Customer Support to deliver rapid definitive solutions
• Deliver crisp actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives
• Conduct deep-dive assessments of systemic issuesboth proactively and reactively following escalationsto prevent recurring friction points
• Own executive-level reporting and lead high-stakes calls translating intricate technical challenges into clear business-oriented summaries for leadership
• Actively monitor communication channels and shared aliases to intercept coordinate and address emerging issues before they compound
• Serve as a dedicated internal advocate for the client ensuring their operational pain points are prioritized throughout the resolution lifecycle
• Cultivate deep trust-based relationships with clients to reinforce their confidence in the organizations technical capabilities
• Maintain a robust foundational knowledge of networking architectures and the broader Arista product portfolio complemented by deep subject-matter expertise in a core set of specialized technologies

Qualifications :

• Bachelors degree in Electrical Engineering Mechanical Engineering or related field
• Experience in high-tech manufacturing (preferably networking equipment)
• Experience working with contract manufacturing partners
• Experience in PCBA manufacturing electro-mechanical assembly and associated processes
• Broad knowledge of test diagnostics failure analysis and debug techniques
• Foundational knowledge in quality and reliability performance metrics
• Ability to work cross-functionally including ability to balance the technical and business aspects of hardware manufacturing
• Basic understanding of ERP systems and supply chain concepts
• Self-starter who has the ability to handle multiple tasks in a fast paced environment
• Ability to influence and motivate internal and external partners
• Strong communication and presentation skills
• Experience in Failure Analysis Service and Repair Operations a plus
• Ability to analyze data through high level visual summaries trends and patterns

Compensation Information

The new hire base pay for this role has a pay range of $114000 to $167000. 

Arista offers different pay ranges based on work location so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors including skills qualifications relevant experience and work location. 

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Aristas Sales Incentive Plan which pays commissions calculated as a percentage of eligible -based employees are also entitled to benefits including medical dental vision wellbeing tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location. 

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Additional Information :

Arista Networks is an equal opportunity employer.  Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race color religion sex sexual orientation gender identity national origin or any other factor determined to be unlawful under applicable federal state or law law.  All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time