Quality Assurance (QA) Lead
Job Location:
Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
22 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title:Quality Assurance (QA) Lead
Location: Washington D.C(Hybrid or remote work model subject to customer direction)
Project Duration: 10 12 months.
Need to have or obtain Moderate Risk Public Trust / MBI
Role Summary
The QA Lead will manage testing coordination quality governance defect tracking and validation activities across the IVR migration program.
Key Responsibilities
- Develop and manage test strategies and test execution plans
- Coordinate QA resources and testing cycles
- Oversee defect management and remediation tracking
- Support UAT coordination and production validation activities
- Ensure bilingual workflow testing coverage where required
- Prepare QA status reporting and quality metrics
- Coordinate regression functional and integration testing
Required Skills & Experience
- 7 years of QA/testing experience in enterprise environments
- Experience supporting IVR/contact center testing programs
- Familiarity with Agile QA methodologies
- Strong coordination and reporting skills
- Experience managing distributed QA teams
Preferred Qualifications
- Bilingual English/Spanish preferred
- Experience with automated testing tools and frameworks
