QATESTER (SERVICENOW)

Job Title: QA/TESTER (SERVICENOW)
Location: McleanVA
Duration: 12 Months
Visa: USC GC H1B and EAD
Contract Type: W2

Must Have Qualifications: Hands on testing with Service Now. Automation and Service Now Certificates are required. Preferred: Java Script Python or Selenium. Development experience would also be nice to have.

Job Description

Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of out-of-the-box ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors modules ACLs flows and integration testing. All candidates must be either a US Citizen or hold a Permanent Resident Card as well as be a direct W-2 employee to our vendors.

Responsibilities

• Develop document and maintain the test data data validation end to end testing flows.
• Design develop and maintain automated test scripts using ServiceNow ATF
• Create test cases based on functional and technical requirements.
• Collaborate with developers business analysts and QA teams to validate functionality
• Analyze test results and report defects in a timely manner
• Participate in daily stand-ups sprint planning and other Agile ceremonies
• Ensure high quality and performance of the ServiceNow platform across ITSM HRSD CSM or other modules
• Develop reusable test templates for future automation initiatives
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance Risk & Compliance) modules.
• Validate controls risks issues assessments workflows and regulatory frameworks.
• Test config changes that include tables ACLs business rules flows UI policies update sets.
• Conduct regression testing using ATF across ServiceNow upgrades/releases
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

Required Qualifications

• 5 8 years of QA.
• 3 years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
• Strong automation experience (Selenium)
• Deep understanding of IRM/GRC processes controls risk scoring assessments SOX/compliance flows.
• Hands-on with tables ACLs flows update sets APIs business rules.
• 3 years validating platform UI Service Portal Workspace UX.
• Strong analytical debugging and communication skills.
• 2 years experience with Agile/Scrum methodologies
• Knowledge of test planning test case creation and defect management
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Preferred Qualifications

• ServiceNow certifications (CSA CIS-Risk CIS-GRC ATF)
• CI/CD experience (GitHub/Jenkins/Azure DevOps)
• Experience with domain-separated instances
• Prior experience in large-scale ServiceNow implementation projects
• Scripting experience with Python JavaScript etc.