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Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) W2 Contract

SunSoft Online

Job Location:

Phoenix, AZ - USA

Monthly Salary: $ 2 - 25

Posted: 6 August 2026 (5 hours ago)

Application Deadline: 3 November 2026

Vacancies: 1 Vacancy

Job Summary

Help Desk Analyst ServiceNow Phoenix Local (Mostly Remote) W2 Contract

SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).
Hard requirements read before applying:
Currently living in the Phoenix metro area current city must appear on your resume (the role is mostly remote but only local candidates are eligible no exceptions)
Authorized to work in the U.S. without sponsorship now or in the future W2 only
1 year of help desk or troubleshooting experience
Hands-on experience with ServiceNow (ticket management) this is a hard requirement
The work:
Technical support for the states ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries walking non-technical users through problem-solving triaging and escalating tickets in ServiceNow running data integrity reports documenting processes and supporting new-user orientation.
Details:
Monday-Friday 8:00-5:00 contract through late January 2027 start August 17 competitive hourly W2 rate in-person interview in Phoenix within a week of posting close HireRight background check and drug screening.
Apply with your resume showing your current city at the top. Position closes Monday August 10.

The facts: $22-25/hr W2 depending on experience Monday-Friday 8:00-5:00 fully remote (Phoenix-local candidates only this is the agencys firm rule: you must live in the Phoenix area with your city on your resume and be available for an in-person interview in Phoenix within a week of the posting close) contract through late January 2027 starting August 17 HireRight background check and drug screening.

Required Skills:

Currently living in the Phoenix metro area current city must appear on your resume (the role is mostly remote but only local candidates are eligible no exceptions) Authorized to work in the U.S. without sponsorship now or in the future W2 only 1 year of help desk or troubleshooting experience Hands-on experience with ServiceNow (ticket management) this is a hard requirement

Required Education:

Currently living in the Phoenix metro area current city must appear on your resume (the role is mostly remote but only local candidates are eligible no exceptions)Authorized to work in the U.S. without sponsorship now or in the future W2 only1 year of help desk or troubleshooting experienceHands-on experience with ServiceNow(ticket management) this is a hard requirement

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