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ServiceNow CMDB Analyst


Job Location:

Philadelphia, PA - USA

Monthly Salary: Not provided by the employer
Posted: 6 August 2026 (28 days ago)
Application Deadline: 3 November 2026
Vacancies: 1 Vacancy

Job Summary

Location: Philadelphia PA so nearby resources who can travel 2-3 days /week office can be eligible.

Must Skill: Data governance quality and operational health.

Key Responsibilities: Managing CMDB health analysing data quality ensuring compliance resolving data discrepancies and performing ongoing remediation. Manages over 50 enterprise integrations and assists in defining KPIs and operational dashboards.
Key Responsibilities
Monitor and maintain CMDB health ensuring completeness correctness and compliance.
Analyze and resolve CMDB data quality issues duplicates orphan CI records and relationship discrepancies.
Implement and support CMDB governance policies standards and best practices.
Perform ongoing data remediation to improve CMDB accuracy and reliability.
Manage and monitor 50 enterprise integrations feeding the CMDB.
Collaborate with infrastructure application and service owners to ensure accurate CI lifecycle management.
Define and track CMDB KPIs health metrics and operational dashboards.
Generate reports and provide insights into CMDB performance and compliance.
Support audits and ensure adherence to organizational data governance standards.
Work closely with ITSM ITOM Discovery and Service Mapping teams to improve CMDB operational maturity.

Required Skills:

ITSM