QAQC Manager Human Services Program Texas Remote

_{Summary: The Workforce Group a LEMOINE company} is seeking an experienced QA/QC Manager to support a federal human services program serving vulnerable populations including youth young adults and families. The QA/QC Manager is responsible for developing implementing and maintaining quality control processes that support accurate case documentation timely case progression compliant reporting corrective action tracking and continuous improvement. This role reviews operational performance conducts internal audits monitors documentation quality identifies trends or deficiencies and works with program leadership to ensure work products meet program standards and client requirements. This position requires strong quality assurance experience excellent documentation skills attention to detail data analysis capability confidentiality and the ability to work across field operations case coordination data reporting training onboarding and program leadership teams.

_{Duties and Responsibilities:}

• Develop implement and maintain the programs internal quality control processes review standards audit tools and documentation checklists.
  
• Support implementation of the program quality control plan and related operating procedures.
  
• Conduct quality reviews of case documentation field visit records research notes contact notes data entries reports and supporting documentation.
  
• Review case records for accuracy completeness timeliness consistency and required documentation.
  
• Identify documentation gaps late actions inconsistent information incomplete case files duplicate entries and quality trends.
  
• Monitor program performance metrics related to case timeliness case accuracy documentation quality staff readiness deliverables incident escalation and background/onboarding package completion.
  
• Conduct routine internal audits and targeted reviews based on risk volume deadlines case status or leadership direction.
  
• Document audit findings quality trends causes corrective actions and follow-up results.
  
• Develop and maintain corrective action trackers and ensure assigned corrective actions are completed.
  
• Coordinate with field operations case research case coordination data/reporting training onboarding and program leadership teams to resolve quality issues.
  
• Support readiness reviews for case files before final submission closure reporting or invoice support.
  
• Review incident and escalation documentation for completeness timeliness and required follow-up.
  
• Support training and coaching by identifying recurring documentation or performance issues.
  
• Prepare quality reports dashboards summaries trend analyses and briefing materials for program leadership.
  
• Maintain organized quality records audit files review logs corrective action documentation and quality-control evidence.
  
• Ensure sensitive participant program and Government-related information is protected and handled appropriately.
  
• Participate in operational briefings quality meetings staff meetings training sessions and continuous-improvement activities.
  
• _{Perform additional duties as assigned.}
  

_{Qualifications Knowledge Skills and Abilities: High school diploma or equivalent required.Associate or bachelors degree in human services social work criminal justice psychology sociology public administration business administration emergency management quality management data management or a related field. Minimum of three years (3) of experience in quality assurance quality control compliance auditing case review documentation review human services operations federal program support field operations support or related work preferred.}

• Experience reviewing case files reports documentation data entries or operational records for accuracy and completeness.
  
• Strong attention to detail and ability to identify documentation gaps inconsistencies trends and quality risks.
  
• Ability to develop and maintain checklists trackers audit logs corrective action plans and quality reports.
  
• Strong written and verbal communication skills.
  
• Ability to prepare clear accurate objective and timely quality documentation.
  
• Ability to work independently and exercise sound judgment in a fast-paced deadline-driven environment.
  
• Ability to maintain confidentiality professional boundaries and ethical standards at all times.
  
• Proficiency with Microsoft Office Excel Word PowerPoint Teams email shared trackers databases and electronic documentation systems.
  
• Ability to learn and use approved case management reporting dashboard or quality review tools.
  
• Ability to complete required federal client and company training before beginning work.
  
• Ability to complete required pre-employment screening and federal background/suitability processing.
  
• Experience supporting federal state or local government programs.
  
• Experience supporting human services vulnerable populations youth young adults families immigrant communities emergency response disaster recovery or field-based operations.
  
• Experience with quality assurance plans corrective action plans root cause analysis performance metrics dashboards audit sampling or internal compliance reviews.
  
• Experience reviewing records for timeliness accuracy completeness and documentation sufficiency.
  
• Experience working with geographically dispersed teams or field-based operations.
  
• Strong Excel skills including sorting filtering pivot tables tracking logs and quality dashboards.
  
• _{Bilingual English/Spanish preferred.}
  
• _{Must be authorized to work in the United States.}
  

_{This position is primarily remote/or operations hub-based and requires regular use of computers secure systems phones email spreadsheets and electronic documentation tools. The role supports deadline-driven operations and requires accuracy confidentiality responsiveness and consistent communication with multiple teams.The schedule may vary based on operational needs case volume quality review requirements reporting deadlines and surge activity. Evening weekends holiday extended-hour or surge support may be required. Limited travel may be required for training audits meetings or operational coverage.}

_{Federal Contract Requirements}

_{Employment is contingent upon successful completion of all pre-employment screening requirements including background checks drug screening motor vehicle records review reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review favorable credit check security processing and program-specific onboarding before beginning work.}

_{Employees assigned to this program must complete required training protect sensitive information comply with standards of conduct maintain professional boundaries and follow all reporting confidentiality privacy and information security requirements. Employees may be required to sign confidentiality non-disclosure conflict-of-interest and standards-of-conduct acknowledgments.}