People Operations Manager

People Operations Manager

Position Summary

We are seeking a highaccountability builderminded People Operations Manager with experience in construction or skilled trades ideally with a strong understanding of new construction environments. This role is responsible for building and strengthening people systems improving hiring quality supporting field and office leadership and ensuring consistent execution of HR processes across a multilocation operation.

This is a handson solutiondriven rolenot a paperworkonly HR position. The People Operations Manager will help shape our culture reinforce standards and support the development of a highperformance workforce aligned with our mission values and operational expectations.

One of the core expectations of this role is not just identifying issues but developing solutions driving implementation and following through until the issue is fully resolved. This person must be a builder a problemsolver and a partner to leadership in improving hiring quality employee development accountability and organizational effectiveness.

What Success Looks Like

• Higherquality hires who perform well in a construction environment
• Faster more efficient hiring processes
• Stronger onboarding and earlystage employee performance
• Improved retention of reliable highperforming employees
• Supervisors consistently holding standards and documenting performance
• Clear consistent application of policies across all locations
• HR providing solutions implementation and followthroughnot just identifying problems
• A workforce aligned with company values expectations and operating standards
• Leadership supported with actionable recommendations and execution

Key Responsibilities

Recruiting & Talent Acquisition

• Lead fullcycle recruiting for field office and leadership roles across multiple locations
• Develop job postings tailored to construction and skilled trade candidates
• Source candidates through job boards trade schools referrals and industry networks
• Screen applicants for skill reliability and cultural alignment
• Coordinate interviews with hiring managers and field leadership
• Administer assessments
• Conduct reference and background checks
• Improve hiring speed quality and consistency
• Partner with leadership to forecast staffing needs and build talent pipelines

Onboarding & Employee Development

• Manage new hire onboarding for field and office employees
• Ensure new hires understand expectations safety requirements and company values
• Oversee 30/60/90day checkins and earlystage performance checkpoints
• Coordinate training certifications and skill development programs
• Support leadership development and coaching processes
• Track employee progress performance and development plans
• Reinforce company culture accountability systems and operational standards
• Build scalable onboarding and development processes for multilocation growth

Employee Relations & Accountability

• Provide guidance to supervisors on performance management and documentation
• Document performance issues and corrective actions with accuracy and consistency
• Conduct investigations and support conflict resolution
• Administer performance improvement plans
• Support terminations with professionalism and compliance
• Ensure consistent application of policies across all branches and teams
• Maintain strong followthrough and documentation discipline
• Help leaders address issues with solutions not just identification of problems

HR Administration & Compliance

• Maintain accurate personnel files and employment documentation
• Administer benefits and support open enrollment
• Track compliance with federal state and jobsitespecific requirements
• Manage HR reporting record retention and safetyrelated documentation
• Support workers compensation processes as needed
• Ensure adherence to company policies and employment laws
• Build scalable administrative processes that support multilocation operations

Requirements:

Qualifications

• Strong understanding of field operations job site dynamics and new construction workflows
• Experience supporting field supervisors and projectbased teams
• Ability to hold standards and navigate difficult conversations
• Strong organizational skills documentation discipline and followthrough
• High emotional maturity and sound judgment
• Ability to coach develop and support leaders at all levels
• Comfortable working in a fastpaced highaccountability environment
• Demonstrated ability to build systems solve problems and drive implementation

37 years of HR or People Operations experience preferably in:

• Construction
• Skilled trades
• Manufacturing
• Transportation/logistics
• Multilocation service organizations