Program Manager, Partner Systems and Services

Job Description:

Our Opportunity:

Chewys Merchandising Operations Teams mission is to be the most trusted and convenient destination for our pet partners to conduct business and we are looking for a Program Manager in our Plantation FL Boston MA or Bellevue WA locations. This role will support Partner Systems & Services programs including partner integrations platform onboarding and maintaining day-to-day operations.

The ideal candidate will have experience managing operational workflows developing and maintaining documentation managing program performance metrics and a demonstrated ability to strategically plan and execute program development initiatives. This position is expected to perform in a dynamic fast-paced environment that requires data-driven decision-making and real time actions. Success in this role depends on building strong relationships across external partners catalog product tech fulfillment and internal support teams. Does this sound like you If so we would love to hear from you! Come run with the Pack!

What Youll Do:

• Own partner platform onboarding and management roadmap operational governance and processes

• Set and track KPIs and program metrics producing regular performance reports and insights

• Define and deliver partner program strategies to manage tradeoffs and maximize value while meeting timelines

• Develop and maintain documentation for partner systems & services workflows and standard operating procedures

• Manage operational workflow execution for onboarding new partners partner compliance and partner system integrations

• Lead cross-functional projects to improve partner systems and services

• Support operations teams with incident investigations and resolution

What Youll Need:

• Bachelors degree in business statistics operations supply chain management or related field

• 4 years of relevant business experience

• Ability to write custom SQL queries to mine and analyze large complex data sets

• Experience leading and coordinating product merchandising and operations relationships

• Intermediate to advanced MS Excel proficiency

• Intermediate to advanced proficiency with project management software tools

• Excellent communication skills

• Program/product management experience

• Position may require travel

Bonus:

• MBA or advanced degree in Operations Supply Chain or related field

• Experience in Seller Management Operations Management Supply Chain or Fulfillment Services

• Experience working in Mirakl or other eCommerce SaaS Platform environments

• Experience working in Oracle CRM or alternative software environments

• Knowledge of product classification systems catalog taxonomy and product launch processes

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .

Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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