Program Manager

Program Manager Global Clients Americas (GCA)

Company:Securitas USA

Location: Remote preferred in Columbus/Cincinnati OH area

Travel:Extensive travel required approximately 50%

Compensation: $120000$125000 annually $500/month car allowance bonus potential

Lead Influence and Grow with a Global Security Leader

At Securitas leadership is about more than managing daytoday operations. Its about building trust shaping the client experience and making an impact that people can see and feel.

Were looking for aProgram Managerto oversee operations across multiple client locations in ourGlobal Clients Americas (GCA) this role youll be the key connection between our clients our teams and our businessdriving service excellence consistency and continuous improvement.

If you enjoy leading people solving problems and owning results this role gives you the platform to do it on a large scale.

About the Role

Were looking for a Global Clients Program Manager to act as a strategic security advisor for one of our key global this role youll own the overall security program for your assigned account(s) from strategy and service delivery to financial performance and continuous improvement.

Youll be the main point of contact for the client making sure our services are consistent proactive and aligned with their business goals across multiple locations and regions. This is a high-visibility role with direct impact on client satisfaction retention and growth.

What Youll Do

Strategic Leadership & Client Partnership

• Serve as the primary security advisor and relationship owner for assigned global client account(s).
• Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives.
• Lead regular business reviews with client stakeholders and Securitas leadership addressing performance risks and opportunities.

Operational Excellence

• Ensure consistent high-quality service delivery across all client locations.
• Coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools.
• Support special events emergency coverage and new site start-ups or transitions.
• Drive standardization and continuous improvement of processes post orders and operating procedures.

Financial & Business Management

• Take full P&L ownership for the account monitoring financial and operational indicators to improve performance.
• Support strategic budget planning for guard services and security system deployments.
• Lead or support global RFI/RFP responses including pricing strategy and coordination across regions.

Teamwork & Global Coordination

• Build strong relationships with Securitas branches alliance partners and global service providers.
• Coordinate global service delivery ensuring alignment with the Global Clients Americas (GCA) model and best practices.
• Help develop and maintain a global service network that can support the clients evolving needs.

Innovation & Problem Solving

• Identify risks gaps and opportunities in the security program and propose practical data-driven solutions.
• Introduce new ideas tools and approaches to improve service quality efficiency and client value.

What Were Looking For

• Bachelors degree preferred.
• At least 5 years of progressively responsible management experience in business management security management or a closely related field.
• Proven experience managing key accounts or complex programs ideally in a multi-site or global environment.
• Strong financial acumen including comfort with P&L budgeting and performance metrics.
• Excellent relationship-building and communication skills with the ability to influence at multiple levels.
• Comfortable with extensive travel (around 50%) and working across time zones and cultures.

Why Join Securitas

• Be part of aglobal leaderin security and safety solutions.
• Work in arapidly evolving industrywith access to modern tools and technology.
• Have adirect impacton client satisfaction safety and longterm partnerships.
• Join asupportive collaborative teamthat values your ideas and initiative.
• Build alongterm career pathwith room to grow into larger programs and leadership roles.

Diversity Equity & Inclusion

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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