Product Lead, Support Experience
Job Location:
Seattle, OR - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale keeping millions of business running and unlocking growth across Stripes product suite.
What youll do
As a Product Lead for Support Experience you will be devising strategy developing product requirements and driving execution for critical initiatives that create a world-class support experience for all of Stripes customers and users. Youll be at the forefront of applied AI solving problems for businesses and consumers and redefining what great can look like.
Youll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripes users and our user-facing support teams. Support is a high-visibility area at Stripe and youll need to be comfortable orienting company leadership around your goals.
Responsibilities
- Own and drive the product roadmap for the future of conversational AI and human support at Stripe
- Shape strategy steer product requirements and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers.
- Partner with Stripes AI teams to unlock opportunities for serving users more effectively
- Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
- Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused comfortable in ambiguityhavestrong technical skills andhavethe desire to create something new
- 3 years of managing product managers 8 years as a product manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision strategy and roadmap for large scale products
- Experience hiring managing and building high-performing customer-focused Product Management teams in multiple continents
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: Youve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
About Company
Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
