Priority Responder Project Manager

Servpro

Job Location:

Myrtle Beach, SC - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

Priority Responder/Project Manager Job Description

Job Title:

Priority Responder / Project Manager (PM) Fire & Water Restoration

Location:

Myrtle Beach SC & Fayetteville NC

Job Type:

Full-Time

Reports to:

General Manager Myrtle Beach/Fayetteville Franchise

Position Overview:

The Priority Responder / Project Manager (PM) is responsible for rapid response job acquisition emergency stabilization customer communication and full-cycle project management for fire water storm and large-loss restoration projects. This position serves as the first point of contact during emergency events and is responsible for securing work building customer confidence coordinating resources documenting losses and managing projects from initial response through completion. The Priority Responder / PM must operate with urgency professionalism and strong organizational skills while maintaining excellent communication with customers insurance carriers internal teams and subcontractors.

Key Responsibilities

Emergency Response

Respond immediately to emergency losses and priority leads in a professional and timely manner
Arrive onsite promptly to assess property conditions and determine mitigation needs
Take immediate action to stabilize losses and prevent further damage
Establish customer confidence through clear communication and professionalism
Coordinate emergency services resources and initial response efforts

Job Acquisition & Customer Management

Secure signed work authorizations and all required documentation
Clearly explain the restoration process to property owners and decision-makers
Coordinate with insurance representatives adjusters and stakeholders as needed
Convert emergency response opportunities into secured projects
Maintain strong customer relationships throughout the project lifecycle

Project Management

Manage projects from initial loss through final completion
Coordinate labor equipment subcontractors and materials effectively
Monitor project timelines budgets and production schedules
Maintain consistent communication with customers team members and stakeholders
Ensure quality control compliance and high levels of customer satisfaction
Identify and resolve issues proactively to prevent delays

Documentation & Estimating

Develop accurate scopes of work and project documentation
Perform moisture inspections and complete moisture mapping
Capture photos sketches and detailed job records
Complete Docusketch scans and generate floor plans
Enter and maintain accurate job data in company systems
Provide Rough Order of Magnitude (ROM) pricing when required
Support estimating and cost projection efforts

Large Loss Responsibilities

Initial Response & Assessment

Serve as the Priority Responder for large-loss events
Conduct initial site assessments stabilization and safety evaluations
Coordinate immediately with the Large Loss Team and leadership

Job Acquisition & Scoping

Secure emergency mitigation and reconstruction opportunities
Develop preliminary scopes of work and project strategies
Provide initial ROM pricing as appropriate
Coordinate with adjusters consultants engineers and ownership groups

Resource Coordination & Project Oversight

Coordinate labor equipment subcontractors and materials
Assist in developing project schedules and production plans
Oversee large-loss projects from initiation through completion
Monitor progress budgets documentation accuracy and customer expectations
Maintain communication with leadership and key stakeholders

Storm Response Responsibilities

Pre-Storm Preparation

Support storm readiness and pre-positioning activities
Identify target markets commercial opportunities and high-risk areas
Coordinate preparedness plans with operations leadership

Post-Storm Operations

Respond rapidly to inbound storm-related leads
Canvas affected areas following corporate guidelines and approvals
Prioritize commercial opportunities while maintaining residential response capabilities
Secure mitigation and reconstruction projects

Field Documentation & Resource Management

Perform site assessments moisture mapping and documentation
Complete Docusketch scans and develop initial scopes of work
Enter project data into company systems and assist with estimating
Coordinate labor equipment lodging and logistics during CAT operations
Communicate resource needs and support operational scalability

In-Market Fire & Water Response

Fire Loss Response (Residential & Commercial)

Respond immediately to priority fire losses and be first onsite whenever possible
Conduct detailed site walkthroughs and damage assessments
Establish customer trust and explain the restoration and insurance process
Secure work authorizations and required documentation
Coordinate emergency services including board-up and stabilization
Complete all required documentation including photos and Docusketch scans

Lead Management (Hot Warm and Cold)

Respond promptly to all assigned leads and opportunities
Conduct professional onsite assessments and build rapport with property owners
Secure restoration opportunities and transition projects to production teams
Complete all required documentation scoping and system entry
Coordinate next steps with operations estimating and office staff

Team Support & Operational Leadership

Support daily production operations and provide field leadership
Mentor and guide team members promoting skill development and accountability
Assist in training and onboarding of production personnel
Maintain high standards of professionalism and operational excellence
Identify inefficiencies and contribute to continuous improvement initiatives
Communicate challenges and recommend solutions to leadership
Collaborate across departments to improve workflow and execution
Promote a positive team environment and strong company culture
Support company goals related to customer experience response time documentation quality and profitability

Qualifications & Skills:

Experience in fire water and storm restoration preferred
Strong communication and organizational skills
Ability to manage multiple projects
Experience with Docusketch Xactimate and CRM systems preferred

Education Requirements:

Bachelors or 4 -year degree preferred. High school diploma or equivalent required; industry certifications preferred.

Work Environment & Physical Requirements:

Field-based role requiring travel exposure to job site conditions and physical activity.

Work Schedule:

Full-time; includes evenings weekends and on-call availability.

Join Our Team:

If you are a driven professional with a passion for restoration and customer service we invite you to join Servpro Team Zubricki.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offVision insurancePriority Responder/Project Manager Job DescriptionJob Title:Priority Responder / Project Manager (PM) Fire & Water RestorationLocation:Myrtle Beach SC & Fayetteville NCJob Type:Full-TimeRepo...