Service Manager

Service Manager

Gap PA

Lead the Road and Shop teams to keep every service job moving efficientlyfrom scheduling to invoicingwhile delivering the exceptional customer experience Sams Mechanical is known for.

Why Youll Love Working with Us

• Relationship-Focused Environment: Work with a team that values integrity trust and knowing customers by namenot a number.
• Positive Work Culture: Join a faith-based company that fosters a friendly respectful and supportive atmosphere.
• Professional & Stable Setting: Enjoy working in a modern facility alongside experienced technicians and knowledgeable staff with a reputation for honest service.
• No Nights or Weekends: Maintain a healthy work-life balance with a consistent weekday schedule.
• Opportunity to Grow: Be part of a locally owned growing business that takes pride in doing the job right.

About Us

Sams Mechanical is a locally owned faith-based company proudly serving businesses throughout Lancaster County and the surrounding area. As a certified UniCarriers Combilift and Viper Lift Truck dealer we provide dependable equipment sales service parts and support while building lasting relationships through honest work and exceptional customer care. We take pride in doing the job right and treating our customers and team members with integrity and respect.

What Youll Do as Service Manager

• Communicate with customers to schedule work provide quotes and resolve concerns.
• Supervise and schedule service technicians in both shop and field roles while providing the support they need to succeed.
• Train and coach technicians to maintain high standards of quality efficiency and customer service.
• Oversee workflow to ensure service jobs are completed on time within budget and to customer expectations.
• Collaborate with the Parts and Sales teams to keep operations running smoothly and customers well served.
• Track key performance metrics and maintain accurate service records to support operational efficiency.
• Assist with budgeting planning and staying current on industry trends to help drive the continued success of the service department.

Our Ideal Service Manager

• Industry Knowledge: 3 years of customer service experience required. Experience in the automotive or equipment service industry preferred. Previous leadership experience required.
• Customer Service Mindset: Committed to delivering excellent service and building strong relationships with customers and team members.
• Technology Skills: Computer savvy with experience using CRM systems preferred.
• Character & Work Ethic: Adaptable trustworthy dependable and self-motivated with a strong sense of responsibility and follow-through.
• Problem-Solving & Organization: Able to troubleshoot issues stay organized and manage multiple tasks in a fast-paced environment.
• Physical Requirements: Able to lift up to 50 lbs. as needed.

What We Offer Our Service Manager

• $75000-$85000/year depending on experience
• Health Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Retirement Plan with a 3% Employer Match
• Short-Term Disability and Life Insurance
• Paid Uniform Service
• Occasional employee training opportunities
• Clean professional facility with a friendly faith-based team
• Trusted local business known for honest service and strong customer relationships

To Apply

Service Managers Equipment Service Managers Automotive Service Managers Fleet Maintenance Managers and Operations Managers seeking a leadership opportunity with a growing faith-based forklift dealership are encouraged to submit their resume to explore a career with Sams Mechanical.

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Requirements:

• 3 years of customer service experience required
• Experience in the automotive or equipment service industry preferred
• Previous leadership experience required
• Customer Service experience is a plus