Performance Mechanical, Inc. IT Assistant

We are an award-winning provider of best-in-class industrial and commercial contracting services including industrial plant maintenance and construction process piping system design and fabrication code vessel repairs welding and HVAC piping solutions.

Company Overview

Performance Mechanical Inc. (PMI) an EMCOR company is a leading mechanical contractor based in Pittsburg California. We deliver high-quality construction fabrication and maintenance services across commercial and industrial sectors. At PMI we are committed to driving innovation leveraging cutting-edge construction technologies and transitioning traditional workflows into efficient digital spaces. We are looking for a detailed tech-savvy and proactive IT Assistant to join our team and support our growing workforce.

Position Overview

As the IT Assistant you will be the first point of contact for technical support ensuring our onsite remote and jobsite employees have the tools they need to succeed. This role blends day-to-day user support with systems administration support hardware procurement and inventory management.

You will work closely with internal leadership and project teams as well as the overarching EMCOR IT infrastructure to manage user accounts deploy hardware and support critical industry applications like Vista Bluebeam Adobe and Autodesk.

Role Duration: Temporary assignment to provide coverage for an upcoming maternity leave.

#perfmech

1. End-User Support & Ticket Management

Provide exceptional Tier 1 technical support for onsite and remote employees.

Troubleshoot hardware software and network connectivity issues using tools like LogMeIn Resolve and Microsoft Teams.

Manage prioritize and document incoming IT issues based on business impact.

Autonomously resolve standard technical issues and efficiently escalate complex problems to the EMCOR Help Desk or external vendor portals (ServiceNow Viewpoint Customer Portal).

2. Software Administration & Corporate Applications

PMI Employee Portal & Vista Support: Act as a key admin for our custom portal and Vista ERP environments (Production and Test). Create/deactivate accounts manage module/report/form permissions deploy new forms and ensure seamless synchronization between systems.

Core Business Apps: Provision licenses and perform local/remote installations for Microsoft 365 Adobe Acrobat Pro and Bluebeam Revu (managing transitions from legacy versions to Bluebeam 21 subscriptions).

Construction Tech: Administer user invitations via the Autodesk Construction Cloud (ACC) admin portal and configure the Autodesk Desktop Connector.

3. Account Onboarding & Device Deployment

Coordinate closely with managers to execute IT onboarding and offboarding workflows.

Provision new user accounts in Active Directory (AD) via ServiceNow and configure multi-factor authentication (MFA).

Complete end-to-end configuration of new computers and mobile devices (iPhones/Androids) establishing standard security settings (PINs) syncing company contact databases and installing role-specific network drives.

4. Hardware Logistics Procurement & Inventory Tracking

Order IT equipment accessories and jobsite hardware under $5000 using EMCOR Procurement systems (Insight Amazon Dell CDW).

Maintain a detailed accurate asset inventory log tracking computers (serial numbers machine names issue dates) tablets personal HP printers jetpacks and accessories.

Package and securely ship IT equipment to remote workers coordinating time-sensitive daily pickups and local FedEx drop-offs.

5. Jobsite Tech Setup & Deployment

Review project requirements to equip new construction jobsites with robust internet and networking hardware.

Order configure and test Z4 routers and MG52 cellular modems (via Wireless Watchdogs) in the office before deployment.

Label hardware with accurate network configurations (IPv4 subnet masks gateways) and provide remote technical support to Project Managers to get jobsite networks operational.

Required Experience:

Technical Support: 13 years of experience in a desktop support IT helpdesk or tech clerk role.

OS & Hardware: Strong familiarity troubleshooting Windows 11 iOS/iPhones tablets and peripheral hardware (monitors network switches local printers).

Software Ecosystems: Proficient with Microsoft 365 administration (Outlook Teams Active Directory). Experience with Adobe Acrobat Pro and Bluebeam Revu is highly preferred.

Logistics & Organization: Exceptional organizational skills with a proven track record of maintaining precise data sheets (CSVs/Excel) and managing physical inventory.

Preferred (But Not Required) Qualifications:

Experience working within the construction engineering or mechanical sectors.

Familiarity with Vista (Viewpoint/Trimble) ERP or similar construction enterprise software.

Knowledge of Wireless Watchdogs portal or corporate mobile fleet management.

Experience utilizing ServiceNow for ticketing and enterprise asset management.

Core Competencies:

Resourcefulness: A knack for diagnosing ambiguous technical hiccups across software and hardware.

Clear Communication: Ability to translate complex technical steps into clear instructions for field personnel and remote workers.

Collaboration: A team player who can coordinate smoothly with department heads external vendors and executive leadership.

Compensation & Benefits

Salary Range: $22.00 $32.00 per hour (dependent on experience)

Classification: Non-Exempt Hourly

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