Operations Manager, Strategy Plasma

The Operations Manager Plasma Strategy is the primary liaison between Plasma Operations and external clients responsible for translating client requirements into operational execution driving performance improvement and enabling data-driven decision making across the network.

This role plays a key part in building operational scorecards improving end-to-end performance and ensuring alignment across operations transportation and service delivery.

Key Responsibilities:

Client & Stakeholder Management

• Serve as the single point of contact for client-facing operational performance and issue resolution

• Translate client needs into clear actionable operational priorities

• Lead recurring performance reviews scorecards and business updates

• Communicate performance trends risks and improvement opportunities

Operational Performance

• Own and track KPIs across service cost quality and reliability

• Identify performance gaps and lead root cause analysis

• Partner with cross-functional teams to implement and sustain improvements

• Ensure alignment with client expectations and service commitments

Continuous Improvement

• Lead and support continuous improvement initiatives across plasma operations

• Apply Lean Six Sigma and process improvement methodologies

• Facilitate process mapping Kaizen events and workflow optimization

• Track and report operational and financial impact of initiatives

Transportation & Network Coordination

• Partner with transportation teams on routing network design and carrier performance

• Monitor KPIs such as on-time delivery cost and utilization

• Support planning exception management and variability reduction

Reporting & Analytics

• Build and maintain operational dashboards and scorecards

• Ensure data accuracy and consistency across reporting

• Provide actionable insights to drive decisions

• Support ad hoc analysis tied to client and operational needs

Priority will be given to candidates who reside in the Erlanger KY metropolitan area.

We are unable to provide sponsorship for this role presently or in the future.

Minimum Qualifications:

• Bachelors degree or equivalent experience

• Typically 7 years of experience in operations logistics or continuous improvement roles

Critical Skills (Must Have):

• Experience serving as aclient-facing or cross-functional liaisonwith strong stakeholder management skills

• Provencontinuous improvement and problem-solving experience(Lean Six Sigma or equivalent)

• Demonstrated ability toanalyze data and drive measurable operational improvements

• Strongcommunication skills including executive-level reporting and storytelling

• Ability to work independently in across-functional fast-paced environment

• Stronganalytical mindsetwith structured problem-solving approach

Preferred Skills (Nice to Have):

• Six Sigma certification (Green Belt or higher) or Kaizen experience

• Experience inplasma operations healthcare logistics or regulated environments

• Proficiency inPower BI and/or Tableau

• Working knowledge ofSQL and advanced Excel

• Experience buildingoperational scorecards and dashboards

• Strong critical thinking and problem-solving capability

Work Environment:

• Hybrid role based in Erlanger KY (3 days onsite)

• Occasional travel to distribution centers

• Work across office warehouse and transportation environments