Senior Director, Strategic Operations & Transformation

The Senior Director Strategic Operations & Transformation serves as a trusted advisor to the COO of Legal Societal and Global Affairs (LSGA) and is responsible for designing operating and continuously improving the organizations operating model.
Reporting to the COO - Legal this leader oversees LSGAs rhythm of the business business operations budget and resource planning governance processes strategic programs and Project Management Office (PMO). The role also serves as an internal transformation and operational excellence function identifying opportunities to simplify processes improve effectiveness strengthen accountability and help LSGA scale for the future.
Leading a small high-performing team this individual will help run the Office of the President & CLO ensuring the organization operates with discipline transparency agility and focus as it supports ServiceNows next phase of growth and impact.

Lead LSGAs Operating System
Own and evolve LSGAs annual operating cadence including planning processes business reviews leadership team governance performance management and organizational reporting.
Oversee budget planning resource allocation headcount management vendor governance and operational reporting across the organization.
Partner closely with Finance People Digital Technology and executive leadership to ensure strategic priorities are translated into actionable plans and measurable outcomes.
Establish scalable operating mechanisms governance processes dashboards and metrics that improve transparency accountability and execution.

Drive Strategic Programs and PMO
Lead the LSGA PMO and portfolio of strategic initiatives ensuring clear prioritization ownership risk management and successful execution.
Coordinate complex cross-functional programs spanning Legal Compliance Ethics Government Affairs Corporate Affairs Sustainability Social Impact and .
Anticipate issues remove roadblocks and help drive alignment across the LSGA leadership team and key enterprise stakeholders.

Drive Operational Excellence and Transformation
Lead the continuous assessment and improvement of LSGA processes operating mechanisms governance models and organizational workflows.
Conduct process mapping organizational diagnostics and operating model reviews to simplify work eliminate friction and improve organizational effectiveness.
Identify opportunities to leverage AI automation data and technology to improve productivity visibility and decision-making.
Build and lead a small high-impact Strategic Operations team that acts as an internal SWAT team for the organizations most critical operational challenges transformation efforts and emerging priorities.
Partner with leaders across LSGA to clarify ownership streamline processes improve service delivery and strengthen execution at scale.

Qualifications :

12 years of experience in strategic operations business operations management consulting program leadership transformation or related executive operating roles.
Demonstrated success leading enterprise-wide initiatives in complex matrixed organizations.
Strong business and financial acumen including budgeting planning and resource management.
Exceptional program management organizational leadership and stakeholder management skills.
Proven ability to influence senior executives drive alignment and execute through ambiguity.
Track record of building scalable operating models improving organizational effectiveness and delivering measurable business impact.

What Success Looks Like
LSGA operates through a clear disciplined and scalable operating model.
Strategic priorities are translated into action measured and delivered consistently.
Leaders have visibility into organizational performance risks and resource allocation.
Processes are streamlined ownership is clear and teams spend more time on high-value work.
The organization is continuously improving simplifying and modernizing how work gets done.

For positions in this location we offer a base pay of $220300 - $396500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time