Office Manager

Assisting Hands

Job Location:

Topeka, KS - USA

Hourly Salary: $ 20 - 22

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Competitive salary
Paid time off
Training & development

Full-Time Operator (Office Manager)

Roles & Responsibilities
Assisting Hands Home Care

Reports to: Owners

Join a growing team and help us expand at Assisting Hands! Were seeking dedicated individuals to become an integral part of the Assisting Hands family. As we continue to grow we need key players to provide exceptional care and support in the office.

Position Summary

The Full-Time Operator is responsible for the day-to-day operations and performance of the business. This role oversees staffing scheduling client services compliance client and caregiver experience and internal systems. The Operator ensures that the office runs smoothly cases are properly staffed clients and caregivers are supported standards are upheld and the business is positioned for sustainable growth.

This role functions as the operational owner of the business and is accountable for execution follow-through and problem-solving across all departments.

Core Operational Responsibilities

Staffing & Scheduling

Match appropriate caregivers to cases based on personality availability skills and client needs.
Ensure all client cases are fully staffed and arrange backup or substitute coverage as needed.
Manage schedule changes call-offs coverage gaps and urgent staffing needs.
Maintain appropriate staffing levels to meet current and projected client demand.
Oversee on-call coverage and participate in on-call rotation if required.

Caregiver Management

Serve as the primary point of contact for caregivers.
Address investigate and resolve caregiver issues concerns attendance problems and performance matters.
Provide coaching counseling and corrective action when needed.
Assist with caregiver onboarding training and orientation.
Support caregiver engagement retention and morale.

Client & Referral Partner Support

Serve as point of contact for clients families case managers and healthcare partners.
Provide information about services to prospective clients and guide them through intake when needed.
Ensure high levels of client satisfaction responsiveness and service quality.
Resolve client concerns or service issues quickly and professionally.

Administrative & Systems Management

Maintain accurate up-to-date caregiver and client records.
Oversee and maintain Axiscare data.
Ensure shifts are verified and finalized correctly.
Coordinate with payroll and billing to ensure hours authorizations and invoices are accurate.
Ensure documentation files and records meet company and regulatory standards.

Financial & Performance Oversight

Monitor labor utilization overtime and staffing efficiency.
Ensure payroll accuracy and billing completeness.
Track key operational metrics such as:
- Filled vs unfilled hours
- Caregiver turnover
- Client retention
- Revenue vs labor cost alignment
Identify operational inefficiencies and implement improvements.

Compliance & Quality Assurance

Ensure compliance with state regulations franchise standards and company policies.
Support audits surveys and inspections as needed.
Ensure caregiver credentials certifications and training remain current.
Maintain consistent service quality and adherence to care standards.

Leadership & Culture

Set expectations for professionalism accountability and service excellence.
Model company values and reinforce them with the team.
Foster a culture of ownership responsiveness and continuous improvement.
Communicate clearly and consistently with ownership and leadership.

Process Improvement & Growth Support

Identify process gaps and recommend improvements.
Assist in implementing new systems tools or procedures.
Make sure systems staffing and processes can handle growth as the business brings on more clients.
Partner with sales/marketing and leadership to ensure new clients can be staffed and supported effectively.

Qualifications (recommended)

2 years in healthcare operations staffing scheduling or care coordination preferred.
Strong organizational and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and relationship-management skills.
High attention to detail and accuracy.
Ability to work independently and take ownership of outcomes.

Bottom Line Accountability

The Full-Time Operator is accountable for:

Cases being staffed
Clients being happy
Caregivers being supported and held accountable
Systems being accurate (Axiscare)
Compliance being maintained
Problems being solved
And the business running smoothly day-to-day

This role ensures the business functions effectively so ownership can focus on growth strategy and long-term direction.

Compensation: $20.00 - $22.00 per hour

About Assisting Hands Home Care

Assisting Hands Home Care provides compassionate dependable in-home care that helps individuals remain safe independent and comfortable in their own homes. Our care is rooted in dignity respect and personalized support allowing clients to maintain their quality of life where they feel happiest.

Assisting Hands Home Care is known for its high standards and commitment to excellence. Our caregivers are reliable compassionate and dedicated to providing care that builds trust and makes a meaningful difference in the lives of those we serve.

Required Experience:

Benefits:Competitive salaryPaid time offTraining & developmentFull-Time Operator (Office Manager)Roles & ResponsibilitiesAssisting Hands Home CareReports to: OwnersJoin a growing team and help us expand at Assisting Hands! Were seeking dedicated individuals to become an integral part of the Assistin...