Membership Administrator
Job Location:
Job Location:
Manassas, VA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Overview
Membership Administrator
F.H. Furr Plumbing Heating Air Conditioning & Electrical
Manassas VA
Manassas VA
Overview
Were seeking a detail-oriented and customer-focusedMembership Administratorto support our Preferred Partner Plan membership program. This role serves as a key point of contact for customers acrossF.H. Furr and our sister companies throughout the Atlantic South Region assisting with membership inquiries renewals account maintenance and customer support.
Who Are We
F.H. Furr Plumbing Heating Air Conditioning & ElectricalAbsolutely the Best
- Over 40 years of excellence in the residential home services industry
- More than 750 employees dedicated to providing outstanding customer service
- Proudly serving Northern Virginia Maryland Delaware and Washington DC
- Part of a growing family of home service brands serving customers throughout the Atlantic South Region
What Do We Have
Join a team that values and invests in its employees:
- State-of-the-art facilities and an inviting office environment
- Exceptional support staff to enhance your workflow
- Steady job stability within a thriving industry
- Competitive compensation and comprehensive benefits package
- Opportunities for career growth and professional development
- Visionary leadership committed to the future of our industry
Who/What Are We Looking For
As a vital part of our team you will:
- Serve as a primary point of contact for Preferred Partner Plan members across F.H. Furr and affiliated sister companies throughout the Atlantic South Region
- Assist customers with questions regarding membership benefits coverage renewals and account updates
- Process new memberships renewals upgrades transfers and cancellations
- Maintain accurate customer and membership records within company systems
- Professionally manage inbound and outbound customer communications
- Coordinate with internal departments to ensure membership benefits are delivered consistently and efficiently
- Resolve customer concerns in a timely and professional manner
- Support field personnel and other departments as needed
- Handle administrative tasks reporting and data entry to ensure smooth day-to-day operations
Qualifications
To be a successful member of our team youll need:
- High school diploma or GED
- Prior customer service administrative or membership support experience preferred
- Strong ability to identify customer needs and provide appropriate solutions
- Excellent organizational and multitasking skills
- Dedication to meeting attendance requirements and demonstrating reliability
- Team-player mentality with a willingness to collaborate across departments
- Proficiency in Microsoft Office Suite
Core Competencies
Demonstrate your strengths in:
- Clear and effective verbal and written communication skills
- Strong customer service skills and a helpful attitude
- Navigating multiple software systems with ease and proficiency
- Attention to detail and accuracy in administrative tasks
Training
F.H. Furr is committed to providing all the training needed to excel in this role.
Compensation & Schedule
Pay:$18.00 - $20.00 per hour based on experience
Pay Frequency:Weekly
Schedule:
- Monday through Friday
- 8:00 AM - 5:00 PM
- Full-Time
Join F.H. Furr and help deliver an exceptional membership experience for customers across the Atlantic South Region while building a rewarding career with a company that values its employees and their success.
Posted Min Pay Rate
USD $18.00/Hr.
Posted Max Pay Rate
USD $20.00/Hr.
Required Experience:
Unclear Seniority
About Company
Call us for HVAC, plumbing & electrical services backed by 45+ years. We offer flat-rate pricing, trusted technicians, & 100% satisfaction guaranteed.
