Manager Solution Engineering

Freshworks is looking for an exceptional Manager of Solutions Engineering to lead our Enterprise Solutions Engineering team in North America focused on organizations with 1000 to 5000 employees.

This is a high-impact leadership role responsible for developing and scaling a team of Solutions Engineers who partner with customers throughout their digital transformation journey. You will play a critical role in driving revenue growth increasing win rates accelerating adoption of AI-powered solutions and helping customers realize the value of modern IT service management.

Were looking for a leader who thrives at the intersection of technology business strategy and people development. Someone who can coach teams to excellence influence executive stakeholders and help shape the future of our go-to-market motion.

What youll do

• Lead and develop a high-performing team of Solutions Engineers supporting Manufacturing SLED and Canada including hiring onboarding coaching performance management and career development. Foster a culture of accountability collaboration and continuous growth while helping the team achieve ambitious business goals.
• Partner closely with Sales leadership to develop and execute industry-specific and regional go-to-market strategies drive pipeline growth improve win rates and support new business expansion and cross-sell opportunities across key vertical markets.
• Serve as a player-coach by actively participating in strategic customer engagements executive presentations discovery workshops and complex solutioning. Help your team solve industry-specific business challenges and demonstrate the value of Freshservice including ITSM ITOM ITAM Enterprise Service Management and AI-powered capabilities.
• Drive operational excellence through resource planning performance analysis and the development of scalable processes playbooks and best practices that improve team effectiveness and business outcomes across diverse markets.
• Act as a trusted advisor to Sales Product and executive leadership by providing insights into customer needs industry trends competitive dynamics pipeline health and product requirements. Champion the voice of the customer and help shape the future direction of the Freshservice platform.

Qualifications :

• 3 years of experience leading Solutions Engineering teams preferably within ITSM ITOM ITAM Enterprise Service Management or related technologies.
• Proven track record of engaging CIOs and senior IT leaders driving strategic conversations and influencing executive decision-making.
• 7-10 years of relevant experience in enterprise software pre-sales or solution consulting.
• Demonstrated ability to hire coach and develop high-performing technical teams.
• Experience building scalable programs processes and go-to-market motions in a high-growth environment.
• Strong understanding of value-based selling business discovery and executive storytelling.
• Exceptional communication skills with the ability to influence stakeholders across Sales Product Customer Success and executive leadership.
• Passion for technology and helping shape product direction through customer and market feedback.
• Experience with AI automation or digital transformation initiatives is a plus.
• Bachelors degree preferred but not required.

Additional Information :

The annual salary range for this position is $159205 $196665 USD Commissions

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time