Manager, Digital Strategy and Operations

If you are a Manager Digital Strategy & Operations professional looking for an opportunity to grow your career this role offers the chance to lead and shape a connected customer-centered digital ecosystem across multiple global brands. This position serves as a strategic and operational leader responsible for advancing digital strategy customer experience and digital performance across websites CRM content eCommerce analytics and emerging technologies. The role blends strategic vision with hands-on leadership to modernize digital experiences strengthen customer engagement and drive measurable business impact across the RIDGID Greenlee and Klauke brands.

In This Role Your Responsibilities Will Be:

• Lead the development and execution of an integrated digital strategy aligned with customer needs brand positioning and business objectives across multiple business units.
• Drive optimization of end-to-end customer journeys across websites CRM content and digital commerce touchpoints to improve engagement usability conversion and long-term customer value.
• Guide digital experience strategy including messaging personalization SEO user experience optimization and content effectiveness.
• Identify and advance opportunities for innovation experimentation AI enablement automation and emerging technologies that enhance customer experience and business performance.
• Provide strategic leadership for website experiences digital commerce capabilities and connected digital platforms across brands and business units.
• Partner closely with marketing sales IT analytics and global support teams to align digital priorities and roadmaps with customer and business goals.
• Lead content CRM and product information strategies to improve consistency discoverability and effectiveness across digital channels.
• Establish analytics KPIs dashboards and reporting practices that enable data-driven decision-making and continuous optimization.
• Translate performance insights into actionable recommendations that improve engagement usability and conversion.
• Oversee the digital technology ecosystem including vendor partnerships platform evaluations budgeting and ongoing optimization
  Lead develop and inspire teams responsible for digital platforms user experience analytics and operational execution.
• Foster a collaborative customer-focused culture centered on innovation accountability and continuous improvement.

Who You Are:
You see ahead to future possibilities and translate them into strategies that elevate customer experience and business performance. You build strong relationships and deliver customer-centered digital solutions by balancing brand technology and business needs. You work collaboratively with diverse stakeholders and teams to achieve shared goals across complex matrixed organizations. You consistently deliver results using data experimentation and continuous improvement to turn insight into meaningful impact.

For This Role You Will Need:

• Bachelors degree or equivalent practical experience in marketing business technology or a related field.
• 7 or more years of experience leading digital strategy customer experience and digital operations across websites CRM content eCommerce and analytics environments.
• Demonstrated ability to guide cross-functional teams and influence stakeholders across marketing sales IT and external partners.
• Strong understanding of customer journey mapping digital engagement content strategy SEO personalization and conversion optimization.
• Hands-on knowledge of digital platforms such as content management systems analytics tools CRM solutions marketing automation PIM/DAM platforms and eCommerce ecosystems.
• Ability to translate data and insights into clear actionable recommendations.
• Strong communication organizational and leadership skills with a passion for innovation and continuous improvement.
  

Preferred Qualifications That Set You Apart:

• Bachelors degree.
• 10 or more years experience leading digital strategy customer experience and digital operations across websites CRM content eCommerce and analytics environments.
• Experience leading enterprise-scale digital transformation or customer experience initiatives.
• Familiarity with enterprise eCommerce platforms CRM ecosystems marketing automation and advanced analytics solutions.
• Exposure to PIM/DAM platforms and digital content syndication.
• Experience with AI-enabled digital initiatives experimentation frameworks or advanced conversion optimization practices.

Our Culture and Commitment To You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

At Emerson our employees passion for innovation and results drives our success. We actively pursue new technologies capabilities and approaches to drive tangible value for our customers. To reward this passion for innovation and results Emerson makes meaningful investments in our people. We provide competitive compensation integrated benefits offerings and fulfilling career journeys that support the growth of each employee. We firmly believe that when Emerson is successful in achieving its operational and financial goals our employees share in the companys success. The salary range for this role is $100000-$140000 annually commensurate with the skills talent capabilities and experience each candidate brings to a role.

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