Manager-CreditCollections

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T we empower leaders to drive change in a fast-evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Manager-Credit/Collections your tasks may include but are not limited to the following:

• Oversees the daily operations of their team ensuring that tasks are completed efficiently and effectively.
• This role focuses on immediate team management task delegation and the resolution of day-to-day issues.
• Leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring firing disciplinary action and promotional activity for subordinates.

Key Responsibilities:

Credit Risk Assessment: Evaluate the creditworthiness of current and potential customers by reviewing financial statements credit reports and other relevant data to determine credit risk.
Collections Management: Oversee the collections process ensuring timely recovery of outstanding debts setting up payment plans negotiating settlements and collaborating with collection agencies when necessary.
Team Leadership and Training: Manage and mentor the credit and collections team. Provide training set performance goals and conduct regular evaluations to maintain operational efficiency.
Financial Reporting and Compliance: Prepare regular reports on credit and collections activities ensure compliance with policies and regulations and analyze data to recommend improvements.
Other Duties as Assigned: Perform additional tasks as needed including stakeholder communication leveraging technology for process improvements managing departmental budgets and resolving complex credit disputes to minimize financial loss.

Supervisor:

• Yes

Education

• Bachelors degree (BS/BA) desired..

Experience:

• 3 years of related experience

Job Contribution:

• Bilingual (English/Spanish) fluent speaking required for this position.
• Call Center BilingualCollections Team Manager (English/Spanish)

Compensation Offered:

Our Manager-Credit/Collections earns between$70700 - $106100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.