Manager, Billing

Why Ryan

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

While this is a remote role we prefer the candidate to reside in the Dallas area.

Duties and responsibilities as they align to Ryans Key Results

People:

• Manages staff of the Billing team; monitors evaluates and works to improve performance of team-based goals and objectives established.
• Oversees and answers questions related to intercompany invoices.
• Mentors and supervises designated billing staff.

Client:

• Manages a team that ensures accuracy in the finalization of client invoices and other transactions related to the accounts receivable processes.
• Provides high-level of customer service to Executives Principals and other service delivery team members related to the invoicing and accounts receivable process.
• Manages the review process for new client contract and engagement setup requests.

Value:

• Provides feedback to Director and escalates issues when appropriate.
• Coordinates with appropriate Principals and service delivery team members for approvals and revisions of entered invoices.
• Resolves billing issues as they arise.
• Oversees testing of various accounting system upgrades and enhancements.
• Assists the Director Revenue Operations and performs other duties as assigned.

Education and Experience:

• Bachelors degree required.
• Seven years of strong Billing experience including at least two years in a managerial role.
• Experience with acquisitions and integrations preferred.
• Demonstrated strengths in strategic agility problem solving priority setting planning and delegation.

Computer Skills:

• Advanced proficiency in Microsoft Excel required including pivot tables and large-volume data reconciliation.
• Demonstrated expertise in Billing Systems and ERPs including billing automation workflows reporting and system optimization.
• Intermediate knowledge of Microsoft Word Access PowerPoint Outlook and related business systems.

Required Skills:

• Have established a proven track record of success in accounts receivable/billing roles. Must be a professional with a strong accounts receivable operations background.
• Ability to see the billing operation as a financially oriented customer service function.
• Strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
• Strong process and project management skills.
• Strong organizational and people skills.
• Ability to work and navigate a high touch client service organization built on results.
• Strong communication skills and the ability to problem solve and multi-task in a rapidly changing environment.
• Ability to understand the impact on new technologies on established processes and procedures.
• Experience integrating new technologies into day-to-day operations.
• Vision creativity and a quality mindset.

Preferred Skills:

• Experience in multi-entity or high-growth environments.
• Experience implementing automation or financial systems enhancements.
• Experience managing globally distributed teams.

Certificates and Licenses:

• Valid drivers license required.

Supervisory Responsibilities:

• Direct management of Billing team members across the U.S. team.

Equal Opportunity Employer: disability/veteran