Logistics Coordinator Supply Chain & Analytics

The role of a Logistics Coordinator is to identify and understand our customers transportation needs.  Your main responsibilities will include receiving booking and scheduling transportation orders to ensure timely and accurate movement of freight and information.  To be successful in this role one must be customer focused should be able to think creatively about problems and overcoming them and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below: 

• Ensure a smooth and timely freight process flow from shipment initiation through delivery
• Prepare handle and process documentation including house and master air waybills commercial and customs/regulatory documents
• Accurately and timely update shipment and Order Management information in the operating system
• Track trace and proactively manage shipments to ensure timely clearance and delivery minimizing supply chain disruptions
• Ensure export documentation and arrival notices are sent to destination on time
• Execute accurate and timely client and vendor billing in line with customer SOPs rate structures and tariffs
• Coordinate international shipments with customers and provide high-quality service through effective communication (email phone messaging in person)
• Build and maintain strong relationships with customers vendors and the Expeditors network (e.g. airlines trucking partners)
• Ensure full compliance with internal policies (OPS) customer requirements and external regulations
• Monitor reports to track performance identify impact and support development opportunities
• Follow and maintain customer SOPs ensuring updates are reflected in DLSOP
• Continuously seek opportunities to improve processes and increase efficiency
• Meet KPIs aligned with department branch product and company goals
• Escalate issues or decisions to management based on established guidelines when needed

Qualifications :

Minimum Qualifications: 

• High School Diploma
• Excellent customer service skills; friendly courteous empathetic and helpful
• Effective interpersonal skills including proven abilities to listen comprehend communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills 
• Proven desire to learn and expand knowledge base 
• Sense of urgency around all aspects of customer service 
• Emotional resilience can withstand stress
• Work effectively and productively with others 
• Proficient computer skills including Microsoft Office products (Outlook Excel Word PowerPoint)
• Fluent in English

Desired Qualifications:

• Bachelors degree in Business Supply Chain/Logistics or related field is preferred but not required 
• One year of work experience in a customer service related role 

Additional Information :

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Please note this opportunity does not sponsor work visas and has no relocation assistance.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time