Job Duties:

Patron Services & Technology Support

• Providefrontline constituent service at library service points assisting students and faculty memberswith access to library resources services materials and technology.

• Utilize the Alma Library Services Platform to manage circulation transactions patron accounts equipment lending and resource access.

• Troubleshoot and support library technology including computers printers scanners plotters study room equipment and loanable devices.

• Interpret and enforce library policies procedures patron confidentiality standards and FERPA requirements.

• Resolve patron inquiries complaints and registration issues while maintaining a high level ofconstituentservice.

• Receive billing questions and elevate as needed to Access Services Supervisor or designated authority.

Access Services Operations

• Oversee evening and weekend library operations including facility closing procedures on Fridays and Saturdays.

• Support Access Services functions and serve as a cross-trained backup for departmental operations.

• Manage Course Reserves services maintain usage statistics and communicate with faculty and staff.

• Maintain departmental documentation policies procedures and student employee resources.

• Contribute to library marketing outreach initiatives displays exhibits and programming.

Student Assistant Supervision

• Assist with recruiting hiring onboarding training scheduling and evaluating student assistants.

• Provide direct supervision of student employees during evening and Saturday shifts.

• Monitor performance ensure compliance with departmental policies and support professional development opportunities.

• Collaborate with the Access Services team to maintain adequate staffing and service coverage.

Building Safety & Facilities Coordination

• Promote a safe secure and welcoming library environment.

• Serve as the evening liaison with Safety Facilities Management and Custodial Services.

• Submit and monitor facility work orders and respond to operational and emergency situations as needed.

Outreach & Professional Engagement

• Support library outreach marketing strategic initiatives and special projects.

• Participate in library campus and university committees and meetings.

• Stay current with trends and best practices in library services through ongoing training and professional development.

Additional Responsibilities

• Support university and library strategic goals.

• Contribute to the continuous improvement of library services and operations.

• Perform other duties as assigned.

About us

For nearly 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.

Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.

Perks Await You at Embry-Riddle!

• Generous Time Off: Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Required Education:

Required skills knowledge abilities:

• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems Access Excel PowerPoint Word Outlook/email and Internet end- user applications.

• Adaptability: Ability to work in an environment with numerous interruptions while continuing to carry on work priorities and responsibilities. Demonstrate flexibility and adaptability in implementing change. Willingness to learn new ways to accomplish work activities and objectives.

• Communication: Excellent interpersonal and communication skills oral written public speaking and listening and transmitting ideas in a service environment. Excellent proofreading skills.

• Creativity and Innovation: Initiative to seek challenges and to create new opportunities. Generates valuable ideas. Self-directed.

• Constituent Service:Required: 1 year experience working in a library or providingpublic service. Ability to interact positively with faculty studentsemployeesand the general public to create partnerships and alliances with strong commitment and dedication to outstanding public services.Preferred: demonstrable academic library experience and/or direct service to students and faculty members.

• Knowledge: Knowledge of library services platforms. Knowledge of library operations. Knowledge of Library of Congress classification system. Knowledge of Safety and Emergency Preparedness and Recovery procedures.

• Learning: Committed to lifelong learning and assisting others in learning processes.

• Negotiation and Problem Solving Skills: Uses negotiation and diplomacy skills in problem solving and decision-making. Identifies conflicts and disagreements directly. Resolves them collaboratively. Seeks consensus.

• Judgement: Understands organizational political environment and uses sound judgment and tact.

• Professionalism: Conducts oneself as an emissary in a personable and committed manner demonstrating respect of the position fellow colleagues departmental integrity and the universitys best interests. Works cooperatively and collegially with diverse members of the campus community. Ability to maintain confidential information.

• Project Management Skills: Ability to establish systematic course of action. Determines priorities utilizes resources and executes timelines.

• Supervisory skills (required): 1 year supervisory or training experience.

• Teamwork: Ability to work in a team environment of mutual respect trust and cooperative working relationships with others.

• Technology skills: Ability to use and troubleshoot Library Service Platform OPAC and reserve module. Ability to use and trouble shoot printers plotters computers and library technology lending items.

• Required minimum number of years work related experience:1-3 years of library-related experience.

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R311656. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full CV

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.