Patient Services Coordinator

A busy healthcare clinic is seeking a professional and organized Patient Services Coordinator to support reception patient registration insurance verification payment processing and day-to-day front office operations. This position is well suited for someone with strong customer service abilities basic computer knowledge and the ability to remain accurate and composed in a fast-paced medical setting.

The Patient Services Coordinator will serve as a primary point of contact for patients and help create an efficient welcoming and professional experience throughout each visit.

• Welcome patients and provide a courteous professional first impression
• Complete patient check-in and check-out procedures accurately and efficiently
• Distribute registration forms and collect required patient information and documentation
• Obtain scan and upload insurance cards identification and other necessary records
• Register new patients and update demographic contact and insurance information for existing patients
• Confirm insurance coverage and eligibility in a timely and accurate manner
• Collect copays outstanding balances service fees and other patient payments
• Process cash checks and credit card transactions according to clinic procedures
• Respond to routine billing questions payment concerns and account inquiries
• Help coordinate patient flow and communicate delays wait times or scheduling updates
• Answer incoming calls professionally and direct messages or inquiries appropriately
• Respond promptly to patient requests while maintaining a helpful and respectful approach
• Assist with follow-up scheduling appointment coordination and medical record requests
• Reconcile daily patient charges and payment activity with system-generated reports
• Perform opening and closing duties including preparing forms organizing paperwork and submitting required reports
• Follow established cash-handling procedures and help protect clinic financial assets
• Maintain accurate complete and confidential patient records
• Provide general administrative and clerical support to front office and clinical teams
• Follow HIPAA requirements privacy standards clinic procedures and organizational policies

• High school diploma or GED
• Current HIPAA compliance training or credential
• Basic computer proficiency including experience with Microsoft Office or comparable software
• Strong attention to detail and commitment to accuracy
• Excellent customer service skills and a patient-centered attitude
• Professional appearance communication style and workplace demeanor
• Clear courteous and confident telephone skills
• Ability to organize multiple responsibilities and adjust priorities as needed
• Ability to protect confidential patient insurance and financial information

• Previous experience in medical reception patient access registration front desk support or healthcare administration
• Experience confirming insurance benefits and collecting patient payments
• Familiarity with electronic health records appointment scheduling platforms or practice-management systems
• Experience in urgent care family medicine occupational health primary care or a walk-in clinic
• General understanding of medical office procedures billing workflows and patient documentation requirements