Junior Desktop Support Technician

The Junior IT Desktop Support Technician provides first-line technical support to end-users across the organization. This position assists with troubleshooting hardware and software issues maintaining IT equipment supporting system access requests and ensuring a high level of customer service. The ideal candidate is a proactive problem-solver with a strong interest in IT systems eager to grow their technical expertise. At Quva you will be an essential part of a mission-driven organization dedicated to expanding critical access to quality affordable medication and data insights while promoting a culture of innovation collaboration and continuous improvement.

This is a part-time role working Monday Wednesday and Friday from 10:00 AM to 6:00PM based on site in our Bloomsbury NJ location. This is a safety sensitive position that may be subject to random drug testing in accordance with applicable laws.

What the Jr IT Desktop Support Specialist Does Each Day:

• Provide timely technical support to employees via phone email remote tools or in person
• Diagnose and resolve hardware software and peripheral issues (e.g. desktops laptops printers monitors)
• Assist with setup configuration and deployment of new computers and devices
• Manage user accounts and access within Microsoft 365 Active Directory and other enterprise systems
• Install update and maintain approved software and operating systems
• Support basic network connectivity issues (Wi-Fi VPN Ethernet)
• Log all incidents and resolutions in the IT helpdesk ticketing system
• Maintain accurate inventory of IT equipment and accessories
• Assist with onboarding and offboarding of employees (equipment setup account creation/termination)
• Escalate complex technical issues to senior IT staff or vendors as needed
• Follow established IT policies security protocols and data protection procedures
• Participate in IT projects and continuous improvement initiatives
• Other duties as assigned

Our Most Successful IT Desktop Support Specialist:

• Possesses analytical thinking skills
• Is a conceptual thinker
• Is adaptable and objective
• Can confront peers and subordinates constructively
• Is aware of others interpersonally
• Has excellent communications skills good client management skills good negotiation skills excellent technical knowledge initiative and a can do attitude
• Has a good grasp of Information Technology fundamentals and knowledge of theoretical and practical developments in IT troubleshooting

Minimum Requirements for this Role:

• Legally authorized to work in the job posting country
• Associates degree in Information Technology Computer Science or related field (or equivalent experience)
• 02 years of IT support or helpdesk experience preferred
• Experience with Windows and macOS operating systems Microsoft 365 suite and basic networking concepts
• CompTIA A Network or Microsoft Certified Desktop Support Technician (MCDST) preferred

Pay Range: $18.85-$27.34/hour

About Quva:

Quva is a national industry-leading provider of compounded injectable medicinesand software solutions that help power the business of hospital and health-system pharmacy. Quva Pharma produces and distributes injectable medicines required by health care providers and critical to patient care. Quva BrightStreampartners with health-systems to analyze large amounts of data and through AI and machine learningdevelops softwaresolutions that turns the data into insights that are used to better run their pharmacy operation. Quvas overall product and technology offerings help health-systems achieve greater value and deliver the highest-quality patient care.

Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quvas Equal Opportunity Policy prohibits harassment or discrimination due to age ancestry color disability gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin race religious creed sex (including pregnancy childbirth breastfeeding and any related medical conditions) sexual orientation and any other characteristic or classification protected by applicable laws. All employment with Quva is at will.

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Required Experience:

Junior IC