The Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams customers insurance carriers and office staff by ensuring all job files are complete compliant and processed efficiently. The ideal candidate is detail-oriented organized customer-focused and able to thrive in a fast-paced environment.
Key Responsibilities
Create maintain and update job files from intake through completion
Ensure all required documentation photos estimates and forms are uploaded and accurate
Coordinate communication between customers insurance adjusters subcontractors and internal teams
Monitor job progress and follow up on missing information or approvals
Review job files for compliance with company and insurance standards
Assist with scheduling work authorizations and invoicing support
Enter and maintain data in company management software systems
Track deadlines and ensure timely completion of administrative tasks
Provide excellent customer service and respond professionally to inquiries
Support office operations and additional administrative duties as assigned
Estimate writing using Xactimate
Qualifications
High school diploma or equivalent required
Previous administrative coordinator or office support experience preferred
Minimum of 1 year experience required in restoration construction insurance or service industries is required
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency with Microsoft Office Suite and data entry systems
Ability to work independently and prioritize tasks effectively
Strong attention to detail and problem-solving skills
Preferred Skills
Knowledge of Xactimate DASH or restoration management software
Familiarity with insurance claims processes
Customer service experience in a high-volume environment
Ability to handle confidential information professionally
Physical Requirements
Primarily office-based work
Ability to sit type and use office equipment for extended periods
Occasional lifting of files or office supplies up to 20 pounds
Flexible work from home options available.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
IC
Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurancePosition SummaryThe Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. ...
Benefits:
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Summary
The Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams customers insurance carriers and office staff by ensuring all job files are complete compliant and processed efficiently. The ideal candidate is detail-oriented organized customer-focused and able to thrive in a fast-paced environment.
Key Responsibilities
Create maintain and update job files from intake through completion
Ensure all required documentation photos estimates and forms are uploaded and accurate
Coordinate communication between customers insurance adjusters subcontractors and internal teams
Monitor job progress and follow up on missing information or approvals
Review job files for compliance with company and insurance standards
Assist with scheduling work authorizations and invoicing support
Enter and maintain data in company management software systems
Track deadlines and ensure timely completion of administrative tasks
Provide excellent customer service and respond professionally to inquiries
Support office operations and additional administrative duties as assigned
Estimate writing using Xactimate
Qualifications
High school diploma or equivalent required
Previous administrative coordinator or office support experience preferred
Minimum of 1 year experience required in restoration construction insurance or service industries is required
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency with Microsoft Office Suite and data entry systems
Ability to work independently and prioritize tasks effectively
Strong attention to detail and problem-solving skills
Preferred Skills
Knowledge of Xactimate DASH or restoration management software
Familiarity with insurance claims processes
Customer service experience in a high-volume environment
Ability to handle confidential information professionally
Physical Requirements
Primarily office-based work
Ability to sit type and use office equipment for extended periods
Occasional lifting of files or office supplies up to 20 pounds
Flexible work from home options available.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
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