IT Support Technician

Shift: Monday - Friday 8:00AM - 5:00PM

Location: Pen Argyl PA

We are seeking creative dynamic candidates for the IT Technician position at our manufacturing site in Pen Argyl PA.

RESPONSIBILITIES:

• Provide support to all users in the use and application of our computer equipment.
• Identify monitor and document troubleshooting activities in the Help Desk system including all decisions and actions adopted until the final resolution
• Develop and update the inventory of workstations laptops printers and all other peripheral equipment in the Help Desk tool
• Install configure and optimize workstations and laptops
• Install and configure peripheral equipment: printers network cards sound cards hard drives etc
• Assist in the drafting of procedures for installation migration and configurations of new workstations and laptops
• Test patches and fixes to ensure that the problem is adequately resolved and ensure the follow-up with the user
• Assist in evaluating and updating all office tools as well as most IT tools used
• Assist in the implementation of new technologies and projects
• Assist in maintaining the documentation concerning the technical infrastructure in place to date
• Provide support outside normal hours if necessary

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

• Excellent customer service and interpersonal skills
• Great ability to listen and analyze research information
• Great problem-solving skills
• Rigorous methodical and detail oriented
• Action and results oriented
• Excellent communications skills written and oral
• Good documenting skills

Qualifications :

QUALIFICATIONS and EXPERIENCE:

• Associate degree in computer science or other related field
• Five (5) years relevant experience in a Microsoft environment
• Excellent knowledge of iPhone environments
• Excellent knowledge of Microsoft Active Sync environment
• Must have or be able to obtain a passport
• Must maintain a current drivers license and a good driving record

ADDITIONAL PREFERRED QUALIFICATIONS:

• MCP certification (Microsoft Certified Professional)
• Good understanding of Sysprep and Ghost
• Experience in using a Help Desk solution
• Experience with Microsoft Lync 2010
• Experience with Windows 7

Additional Information :

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision and peripheral vision. While performing the duties of this job the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stand and climb or balance. The employee is occasionally required to walk and stoop kneel crouch or crawl. The employee will frequently be working outside in the elements. 

All your information will be kept confidential according to EEO guidelines.

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Remote Work :

No

Employment Type :

Full-time