IT Support Supervisor

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training application support systems readiness and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge training experience and the ability to support system stability data accuracy and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing configuring and delivering application and end-user training while ensuring employees receive a consistent professional and high-quality support experience.

Key Responsibilities

• Lead coach and support a remote team of IT training and application support specialists
• Oversee the design development and delivery of IT and healthcare application training programs
• Support system stability application readiness data integrity and compliance requirements
• Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
• Maintain and improve documentation workflows training materials and support procedures
• Monitor team performance manage schedules and assignments and prioritize workloads
• Promote a service-first culture focused on accountability collaboration and continuous improvement
• Ensure support activities align with healthcare regulations privacy standards and organizational policies

Required Qualifications

• Associates degree in Clinical Informatics Computer Science Business Information Technology or a related field
  OR
• High school diploma or equivalent plus at least 2 years of IT operations experience
• Active HIPAA compliance credential/training
• Strong working knowledge of IT workflows healthcare applications data integrity and training best practices
• Experience leading teams managing priorities and supporting remote employees
• Strong communication organization documentation and problem-solving skills
• Ability to work collaboratively with clinical operational and technical teams

Preferred Qualifications

• Prior supervisory or team lead experience in healthcare IT application support clinical informatics or training
• Experience supporting EHR EMR practice management or healthcare-related software systems