IT Support Center Intern
Job Location:
Bloomington, IN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
HealthPartners is hiring for a full-time IT Support Center Intern.
POSITION PURPOSE:
The person in this position is responsible for answering calls and investigating and resolving software hardware and infrastructure problems for HealthPartners systems and services. This person ensures that all information pertaining to an incident or service request is documented according to our Support Center processes. This position is expected to maintain excellent customer relationships.
SKILLS/EXPERIENCE:
Identify analyze and interpret computer problems and communicate them to customers and technical staff.
Effectively presents information and responses to questions from customers.
Experience resolving practical problems with a variety of variables and processes.
Ability to interpret a variety of instructions furnished in written oral or diagram formats.
Provide excellent customer service.
Good desktop tool usage including Outlook Teams Word Excel PowerPoint
Familiarity with a variety of computer hardware software and services
Good oral and written communication skills
Able to be available outside normal business hours including weekends and be on call (7 days x 24 hrs)
REQUIRED QUALIFICATIONS:
High School Diploma and a certificate from an Information Technology program or related experience
1 year customer serviceexperience
Required Experience:
Intern
About Company
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care ... View more
