IT Service Design Lead
Job Location:
Concord, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Leidos was awarded the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) contract and currently has an opening for an IT Service Design Lead. This position focuses on adoption of customer-focused service management and will coordinate across multiple areas of the program including cloud engineering operations and maintenance and customer support. This is an exciting opportunity to use your experience to modernize a leading global-scale multi-cloud environment in support of a critical mission supporting USAF system resiliency security and cost effectiveness.
Location:
This position will be hybrid remote. Candidates will be required to travel to / work onsite as needed. The ideal candidate is located near Hanscom AFB (Boston MA) or Huntsville AL.
The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader bridging the gap between user needs operational capabilities and business this role you will define how our constituents interact with our digital and physical services ensuring they are intuitive accessible and scalable. You will move beyond single-project delivery to take accountability for the strategic direction of complex high-impact services.
Primary Responsibilities Include:
Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team advising and helping implement on the long-term vision strategy and roadmap for major IT services aligning them with organizational goals and user-centered design principles.
End-to-End Service Ecosystems: Map complex user journeys create service blueprints ecosystem maps and experience models to improve end-to-end experiences across digital and in-person touchpoints.
Research-Driven Insights: Guide human-centered research activities (interviews surveys usability testing) and synthesize qualitative/quantitative data to iterate and refine services.
Cross-functional Leadership: Partner with Product Managers Engineers UX/UI Designers and operational teams to implement service design solutions facilitating workshops and co-creation sessions.
Performance & Metrics: Establish Key Performance Indicators (KPIs) and metrics to measure the effectiveness and impact of service design initiatives.
Systemic Problem Solver: Propose high-impact service design approaches to solve complex operational technological or policy-related challenges.
Basic Qualifications:
Requires a Bachelors degree and 12 years of prior relevant experience or Masters with 10 years of prior relevant experience.
Experience and Leadership with IT Service Design ITSM IT Service Management.
Must have an active Secret clearance.
US citizenship required.
Excellent customer service skills with experience working in a customer-facing position.
Excellent verbal and written communications skills.
Certifications:
IAT Level II (Information Assurance Technical Level 2) requiring certifications like CompTIA Security CE or CCNA Security.
One or more cloud certifications for example AWS Certified Solutions Architect or similar level certification.
Preferred Qualifications:
Experience with USAF Cloud One or Platform 1.
Experience with Service Design management technologies such as ServiceNow.
C1NACSS
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
May 14 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $131300.00 - $237350.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
