IT Program Administrator PCaaS (Hybrid Denver)

AECOM is seeking an IT Program Administrator to become part of the Corporate IT team. This position is responsible for managing the PC as a Service (PCaaS) Program across the United States Canada and Latin America. The successful candidate will be accountable for a range of key activities within the program.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based in Denver CO.

Tasks and Responsibilities

• Work closely with AECOMs PC as a Service provider for the US and Canada regions ensuring the achievement of deliverable targets in several areas including:
  • PC refresh cycles
  • Deployment of PCs for new hires
  • Deployment of PCs for contingent workers
  • Asset retrieval for leavers
  • E-Discovery processing
  • Reuse and disposal of assets
  • Stock and order tracking and monitoring
  • Dell PCaaS performance monitoring
  • Hardware stock management and forecasting
  • Raising purchase requests for hardware
• Conduct weekly meetings with stakeholders
• Validate data for order information
• Track escalations within the PCaaS program
• Collaborate with LATAM regions to align and manage starter leaver and PC refresh processes
• Work closely with the AMER IT Service Delivery Team and IT Asset Management (ITAM) team
• Manage engagement with end users addressing questions and queries
• Ensure the creation of knowledge articles training materials and how-to documents
• Document and communicate processes procedures and standards
• Identify opportunities for process improvement
• Collaborate and contribute to broader IT goals

Qualifications :

Minimum Requirements

• BA/BS plus at least 4 years of relevant experience or demonstrated equivalency of experience and/or education
• Experience with Office applications
• Proficiency in producing data and reports
• Experience working with ServiceNow
• Exceptional customer-facing skills
• Ability to manage multiple conflicting priorities and deadlines
• A passion for service improvement
• Experience handling complex IT operational issues and coordinating cross-functional teams for root cause analysis and resolution
• Experience working with internal IT delivery teams and external IT service providers
• Ability to manage multiple conflicting priorities and deadlines

Preferred Qualifications

• Strong written and verbal communication skills
• Strong organizational skills

Additional Information :

• Sponsorship for US work authorization is not available for this position now or in the future
• Relocation assistance is not available for this position

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time