IT Operations Engineer
Job Location:
Sioux Falls, SD - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Location:
Worker Type:
RegularWork Shift:
Primarily days with night weekend and holiday on-call involvement (United States of America)Pay Range:
The pay range for this position is listed below. Actual pay rate dependent upon experience.
$60840.00 - $91520.00Position Highlights
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
Provide elevated technical support with a focus on entry-level networking and security. This role involves maintaining IT monitoring infrastructure assisting with network administration and performance and supporting security measures to protect systems and data. The ideal candidate has a foundational understanding of networking security best practices and monitoring core Networking Security and Virtual Health teams with initial technical support including triaging troubleshooting and change request processing either ending in resolution or escalation to the appropriate department or on-call staff. During incidents be responsible for communication and resolution procedures including vendor and site follow up.
What you will do
- Support core Avera IT functions of network incident response security request processing network performance troubleshooting telemedicine technical support and monitoring solution configuration and maintenance.
- Work as the main point of contact for network configuration change requests and performance review. Processing VLAN change requests in Juniper Mist or Cisco command line.
- Respond and react to incidents with organization alerts and coordinate on estimated time to resolution.
- Assist in implementing security best practices to comply with company policies and industry standards.
- Provide technical assistance for telemedicine solutions such as Tytocare Artisight and Polycom.
- Ensure accurate and detailed incident documentation for ticketing and playbook purposes.
- Collaborate with teams including Service Desk to resolve IT issues related to network and security.
- Utilize software and hardware tools to assist with identifying diagnosing and correcting problems affecting system performance. Such as Juniper Mist Cisco ThousandEyes and Solarwinds.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others hear understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge skills and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions as long as the accommodations do not cause undue hardship to the employer.
Required Education License/Certification or Work Experience:
- Bachelors in Information Technology Computer Science or related field; or an equivalent combination of education and experience.
- Basic understanding of networking protocols (TCP/IP DNS DHCP VPN etc.).
- Familiarity with security principles and endpoint protection.
- Knowledge of monitoring solutions such as Solarwinds ThousdanEyes and Juniper Mist.
- Experience with Cisco command line interface configuration and Juniper Network switch configuration.
- Strong knowledge of Microsoft products in an enterprise environment.
Expectations and Standards
- Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
- Promote Averas values of compassion hospitality and stewardship.
- Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
- Maintain confidentiality.
- Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
- Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.
PTO available day 1 for eligible hires.
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .
Required Experience:
IC
