IT Microcomputer Specialist

Summary Class Code: 7534

LOCAL DISTRICT CLASSIFICATION PLAN

SUMMARY CLASS TITLE: MICROCOMPUTER SPECIALIST

BASIC FUNCTION:

Install microcomputer hardware and software; train users in functions and operations of microcomputers; provide continuing on-site and telephone support for users.

REPRESENTATIVE DUTIES:

• Provide on-site and telephone support for users of microcomputer hardware and software.
• Install microcomputer hardware systems and software including upgrades and enhancements.
• Conduct training for use of microcomputer hardware and software with individuals small groups and classrooms.
• Conduct problem-solving research.
• Coordinate and conduct user group meetings; record and distribute meeting minutes.
• Test new software programs and update existing programs prior to installation.
• Evaluate needs of user departments and recommend hardware and software solutions.
• Maintain password security for authorized access to computers and local area networks.
• Maintain data base files of users and hardware and software inventory.
• Maintain secure backup of master software files; maintain periodic backup of user software and data.
• Maintain standard District-wide master files.
• Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

• Operation of microcomputers and related peripheral computer equipment.
• Operation of numerous software applications related to District projects and activities.
• Installation of computer hardware peripherals and software.
• Proper methods of storing equipment materials and supplies.
• Manual instructions sufficient to enable quick and accurate diagnosis of difficulties.
• Technical aspects of field of specialty.
• Public speaking techniques.
• Oral and written communication skills.

ABILITY TO:

• Install microcomputer hardware and software.
• Plan develop and coordinate training programs in the use of microcomputers scanners printers and other peripheral equipment.
• Develop and present training programs for operation of computer hardware and software applications.
• Provide assistance and technical knowledge of various software applications.
• Develop and present training programs.

Required Experience:

IC